General Mariano Matamoros Airport Hotels in Morelos, Mexico

"El lugar es divino como siempre. La pasamos muy bien es ideal para relajarse y descansar pero necesitan mejorar su servicio al cliente. Quitaron los carritos de golf lo que hizo que subiéramos a pie en la noche hasta la recepción. El personal del spa y restaurante espectacular pero la recepción no, nos dieron una cita para 12:30 en el spa y pedimos el late check out. Nos dijeron que solo podía ser hasta la 1 cuando el hotel claramente no tenia mucha ocupación. Pedimos servicio de bell boy y tardo tanto que tuvimos que sacar nuestras maletas para llegar a tiempo a nuestra cita en el spa. "

"Una joya escondida, hotel impecable y una súper atención. De verdad que muy muy recomendable Son pet friendly lo que a mí me pareció increíble y adorable. El desayuno muy rico "

"The towels were worn out"

"Great!!! "

"Todo muy bonito y limpio un hotel lleno de jardines muy bonitos y muy amable todo su personal Súper agradable hotel "

"El cuarto no es el que aparece en la foto. Mi vista era una pared Muy chiquito y oscuro "

"Clean, amenities good"

"Las instalaciones en general muy bien, la atención en general del personal es bueno."

"We arrived late and the attendant was very nice and pleasant. I made a call to the attendant because the water was cold and could not take a shower. Ten minutes later the water was still cold. I called back and another person answered the phone and was extremely rude. She said the mantenance people were gone and I have to wait until 9AM the next day to have hot water. When I told her that I needed to take a shower that night and the next day she hanged up on me. I proceeded to go the reception area which is very hard to do because there are about 120 strairs I had to claim. She had me there waiting for about 20 minutes while she was on the phone talking to somone and first told me room 406 was available and 5 minutes later said that was not available because it just got reserve. So I said well is reserved for tomorrow so I can stay there tonight and then tomorrow you can move me again. She refused and gave another key of a 300 room. When I got to the room it was the same the water was cold so I have to go back to the reception area and get another key and it was the same finally I said it is your job to find me a room. I am 71 years old at midnight looking for a room and claiming 120 stairs every time . Finally she sent someone to help me with a gentleman from security. This person was helpful and find me another room. While this was happening there was a loud party downstairs until 3AM. When it was over people came back to the rooms talking and I can hear peo"