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Hilton Vacation Club MountainLoft Gatlinburg

2.0 star property
Family-friendly hotel with a 24-hour fitness center and a sauna

Choose dates to view prices

Bluegreen Vacations Mountain Loft, Ascend Resort C, in the Smoky Mountains, offers family fun from playgrounds to arcades. Parents can enjoy the onsite spa while kids play. Free in-room WiFi, laundry facilities, and multilingual staff ensure a smooth mountain getaway.

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • 24/7 front desk
  • Hot Tub
  • Laundry
  • Kitchen
  • Air conditioning

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for 1 BEDROOM 1 KING DELUXE SUITE AND BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE AND BALCONY

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 1 QUEEN SUITE

Highlights

Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
Dishwasher
  • 123 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

View all photos for 1 BEDROOM 1 KING DELUXE SUITE AND SOFABED

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE AND SOFABED

Highlights

Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
Dishwasher
  • 77 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 BEDROOM 1 KING DELUXE SUITE WITH SOFABED

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE WITH SOFABED

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 BEDROOM 1 KING DELUXE SUITE WITH BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DELUXE SUITE WITH BALCONY

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 1 QUEEN SUITE WITH BALCONY

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 122 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for 3 BEDROOM 1 KG 1 QUEEN 2 TWIN BILEVEL TWNHOUS

40-inch LCD TV with satellite channels

3 BEDROOM 1 KG 1 QUEEN 2 TWIN BILEVEL TWNHOUS

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 159 sq m
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 2 TWINS BILEVEL TOWNHOUSE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 2 TWINS BILEVEL TOWNHOUSE

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 103 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for 2 BEDROOM 1 KG 1 QN OR 2 KG STE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KG 1 QN OR 2 KG STE WITH BALCONY

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 122 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed OR 2 King Beds

View all photos for 3 BEDROOM 1 KG 1 QN 2 TWNS 2 STORY TOWNHOUSE

40-inch LCD TV with satellite channels

3 BEDROOM 1 KG 1 QN 2 TWNS 2 STORY TOWNHOUSE

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 159 sq m
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 2 TWINS 2 STORY TOWNHOUSE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 2 TWINS 2 STORY TOWNHOUSE

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 103 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for 2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 1 QUEEN SUITE PLUS

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 132 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed

View all photos for 3 BEDROOM 1 KING 1 QUEEN 2 TWIN 2 LVL TWNHOUS

40-inch LCD TV with satellite channels

3 BEDROOM 1 KING 1 QUEEN 2 TWIN 2 LVL TWNHOUS

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 159 sq m
  • 1 bedroom
  • Sleeps 10
  • 1 King Bed

View all photos for 1 BEDROOM 1 KING OR QUEEN SUITE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 KING OR QUEEN SUITE WITH BALCONY

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
Dishwasher
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

View all photos for 2 BEDROOM 1 KING 2 TWINS 2 LEVEL TOWNHOUSE

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KING 2 TWINS 2 LEVEL TOWNHOUSE

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 103 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for 3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE

Premium bedding, in-room safe, iron/ironing board, free WiFi

3 BEDROOM 2 KING 2 QUEEN PRESIDENTIAL SUITE

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 190 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for 1 BEDROOM 1 QUEEN SUITE AND BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE AND BALCONY

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
Dishwasher
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE AND BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 QUEEN TOWNHOUSE AND BALCONY

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE WITH BALCONY

40-inch LCD TV with satellite channels

1 BEDROOM 1 QUEEN TOWNHOUSE WITH BALCONY

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN SUITE WITH BALCONY

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE WITH BALCONY

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
Dishwasher
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN TOWNHOUSE WITH SOFABED

40-inch LCD TV with satellite channels

1 BEDROOM 1 QUEEN TOWNHOUSE WITH SOFABED

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN SUITE PLUS HEARING ACCESS

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE PLUS HEARING ACCESS

Highlights

Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
Dishwasher
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 QUEEN SUITE PLUS

Premium bedding, in-room safe, iron/ironing board, free WiFi

1 BEDROOM 1 QUEEN SUITE PLUS

Highlights

Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
Dishwasher
  • 55 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for 1 BEDROOM 1 KING DLX STE HEARING ACCESSIBLE

40-inch LCD TV with satellite channels

1 BEDROOM 1 KING DLX STE HEARING ACCESSIBLE

Highlights

Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
Dishwasher
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 2 BEDROOM 1 KNG 1 QN 2 TWINS CHALET WITH LOFT

Premium bedding, in-room safe, iron/ironing board, free WiFi

2 BEDROOM 1 KNG 1 QN 2 TWINS CHALET WITH LOFT

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dining table
  • 158 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Map
110 Mountainloft Drive, Gatlinburg, TN, 37738

What's nearby

  • Traffic Light #2B - 10 min walk - 0.9 km
  • Traffic Light #2A - 14 min walk - 1.2 km
  • Cupids Chapel of Love - 2 min drive - 1.7 km
  • Traffic Light #3A - 2 min drive - 2.1 km
  • Roaring Fork - 2 min drive - 1.4 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪Kephart cafe - ‬6 min drive
  • ‪Chesapeake's Seafood And Raw Bar - ‬6 min drive
  • ‪Three Jimmy's Good Time Eatery - ‬19 min walk
  • ‪Cuppa Gatlin cafe - ‬4 min drive

About this property

Hilton Vacation Club MountainLoft Gatlinburg

Family-friendly hotel near Ripley's Aquarium of the Smokies
At Hilton Vacation Club MountainLoft Gatlinburg, you can look forward to a garden, an arcade/game room, and laundry facilities. For some rest and relaxation, visit the sauna or the steam room. In addition to an outdoor entertainment area and a 24-hour gym, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool, along with sun loungers and pool umbrellas
  • Free self parking
  • Smoke-free premises, a gift shop, and a nature reserve
  • A billiards/pool table, a water dispenser, and an elevator
Room features
All 387 rooms feature comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Eco-friendly toiletries and hair dryers
  • 40-inch LCD TVs with satellite channels
  • Wardrobes/closets, separate dining areas, and kitchens

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Games
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Water dispenser

Guest services

  • Concierge services
  • Multilingual staff

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • In the mountains
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Raised toilet seat
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 80% organic food
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Rooftop garden
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Living room
  • Phone
  • Safe
  • Washer/dryer
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests planning to arrive after hours must pick up their key from security and check in at the front desk the following morning.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Bluegreen Vacations Mountain Ascend Collection
Bluegreen Vacations Mountain Ascend Resort Collection
Bluegreen Vacations Mountain Loft
Bluegreen Vacations Mountain Loft Ascend Collection
Bluegreen Vacations Mountain Loft Ascend Resort Collection
Bluegreen Vacations Mountain Loft Condo Gatlinburg
Bluegreen Vacations Mountain Loft Condo
Bluegreen Vacations Mountain Loft Gatlinburg
Bluegreen Vacations Mountain Loft Hotel
Bluegreen Vacations Mountain Loft Hotel Gatlinburg
Bluegreen Vacations Mountain Loft Hotel
Bluegreen Vacations Mountain Loft, Ascend Resort C Hotel
Bluegreen Vacations Mountain Loft Ascend Resort Collection
Bluegreen Vacations Mountain Loft Gatlinburg
Bluegreen Vacations Mountain Loft
Bluegreen Vacations Mountain Loft, Ascend Resort C Gatlinburg
Bluegreen Vacations Mountain Loft Ascend Resort Collection

Frequently asked questions

Does Hilton Vacation Club MountainLoft Gatlinburg have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 8 AM–11 PM.

Is Hilton Vacation Club MountainLoft Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hilton Vacation Club MountainLoft Gatlinburg?

Check-in start time: 4 PM; Check-in end time: anytime.

What time is check-out at Hilton Vacation Club MountainLoft Gatlinburg?

Check-out is at 10 AM.

Where is Hilton Vacation Club MountainLoft Gatlinburg located?

This family-friendly Gatlinburg hotel is located near the airport, within 3 mi (5 km) of Roaring Fork and Ripley's Aquarium of the Smokies. Anakeesta and Mountain Mall are also within 3 mi (5 km).

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Hilton Vacation Club MountainLoft Gatlinburg Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 27 out of 93 reviews
Rating 8 - Good. 33 out of 93 reviews
Rating 6 - Okay. 12 out of 93 reviews
Rating 4 - Poor. 15 out of 93 reviews
Rating 2 - Terrible. 6 out of 93 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

Our experience was not so great

Our experience was not so great, we made our reservation 5 month in advance, but we got a very noisy room with no mountain view. Our check in took a long time and then they tried to sell us extra stuff...
Stayed 3 nights in Oct 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good time

It was a great time. Rooms were spacious
Stayed 3 nights in Oct 2018

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Armstrong

Nice condo great weather couldn’t have been better
Stayed 5 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location right next to downtown Gatlinburg and easy access to Smoky Mountains
Stayed 4 nights in Apr 2018

6/10 Okay

Justin, Florida

Liked: Cleanliness, property conditions & facilities

Very nice views

Room and all were nice but walls thin can hear ppl talk and to be late and up early hearing others move, walk, and talk. Bed like a rock.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Fun in Gatlinburg

I came to stay with my daughter and her inlaw family. i had a great time - the area is lots of front - Gatlinburg is like Las Vegas without gambling - very honky tonk. The resort was nice and clean, plenty of parking. It is in need of paint and some updating of furniture. Everyone else in our group came as part of time share membership. I paid a nightly rate. I saw 3 other units, and had the same feeling about the dated interiors. When maintenance was called, the came quickly to spray for bugs. The area has great hikes, white water rafting, and of course moonshine tasting! I went with no expectations and left thinking it was a beautiful hidden part of the country

4/10 Poor

vv

Disliked: Cleanliness, property conditions & facilities, room comfort
Resort appears great in the picture and from outside, however the room provided wasn't anywhere close to our expectations. First time ever saw a sofa that was falling apart (pics included) and bathroom exhaust fan was just too loud...

10/10 Excellent

Megan, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great. Will stay there again.

Only drawback was mattress was a little harder than I am use to sleeping on. Everything else was great. We stayed in one of the suites. We will definitely stay here again.

8/10 Good

Bobby, US

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed at the sales pitch given at check in

First time to book through Expedia. After paying we were informed this was a NON-refundable package! Should have been told upfront! After checking into the resort we were advised to see person at other side of the lobby for our parking pass. Upon contacting this person we were offered money for booking an appointment to listen to their sales pitch (Time Share). This person seemed annoyed in our lack of interest in the offer and reluctantly gave us our parking pass for our weekend stay. Stayed in an apartment / hotel room, not a loft. Our room was nice and clean. First morning found there was no coffee maker, one was brought in for second morning. Not sure why but there was no daily room service for fresh towels! View was okay, nothing spectacular.

4/10 Poor

Frank P.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator did not work - was very loud and had to be unplugged so we could sleep. Pull Out bed was very dirty with food debris and was extremely uncomfortable. Maintenance had to bring a second mattress in and we had to stack the 2 mattresses on top of one another to be able to sleep

10/10 Excellent

John, Laceys Spring alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great place, not right on the strip but not far away at all.

10/10 Excellent

Toulmin, Winchester, Ky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome view!

Awesome room and view, very friendly staff and very clean and kept up facilities!

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The hotel staff that checked us in were very friendly, however, the parking pass attendant, Starla, was NOT! Our unit was very clean and comfy, but when we got back at 11 pm, we realized the pull out sofa was broken and had to sleep with our heads at the opposite end with a bar in our backs. We would have called maintenance, but it was very late, and we were very tired. Things like that should be checked before guest arrive. I also feel that if you pay $175 for 1 night, you shouldn't have to take your sheets off the bed, or take your trash off. I don't want to clean up on vacation. The check out time is 10 am, but t 9:30, there were folks waiting to get in our unit to inspect it, I assume. We felt a little rushed. The place overall was nice, but when u start off with somine rude, everything else is just the icing on the cake. Maybe she was just having a bad day.

10/10 Excellent

Shannon, Jacksboro, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the trip was excellent!!

4/10 Poor

Donna J

Liked: Cleanliness
Disliked: Staff & service
Condo location is lovely but we had a rental with no mountain view as we were put in low ground level and all we saw was a bush and a ditch outside our window. Could not change locations according to front desk. Unit was very nice BUT the walls were paper thin and we could hear everything next door and upstairs well into the night. Would not stay here again.

10/10 Excellent

Danny, Kingston. Tn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice peaceful and clean.

6/10 Okay

Rebecca, Raytown

Liked: Cleanliness, staff & service, room comfort
Needs quite a bit of upkeep ((porch, shower doors, lumpy floors, bent and dusty blinds) Washer extremely loud & took forever. Dryer took forever. traffic noise. Pools looked close on the map, not so much. If you like dark to sleep, bring something with you to cover the windows

8/10 Good

Matt, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Very nice property up in the hills of the Smokey Mountains. Very close to everything in Gatlinburg and close enough to all of the activities in Pidgeon Fork including Dollywood. The location of the property is far enough away from the touristy commercialized areas that you feel very secluded. Would absolutely stay here again!!

4/10 Poor

Michelle

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Need Update

The location was great. The rooms need to be updated. I will only stay there if the lodge have been updated.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst staff/customer service!

Worst customer service ever. They are rude! If you need to call the front desk for anything from the room, good luck because they simply don't pick up the phone. We had requested for non smoking room but the room we stayed in had strong smoking odor. We had asked them to take care of the odor and they deodorized but it wasn't completely gone. The towel hanger was broken. They do not clean your room or provide new towels during your stay unless you request it. We had booked the hotel for 3 nights and had to cancel the last night due to medical emergency prior to checking in and they didn't refund us. Do not sign up for any time-share presentation, it's a scheme. The only great thing was the view from the balcony.

4/10 Poor

wendy

Liked: Room comfort
Disliked: Staff & service

did not like this place

I was not informed when booking this hotel that it was a time share resort and that they would try to sell me a package.. there was no maid service daily, t we were put in a building far from having the loudly view in the pictures. the building we were put in had no Wi-Fi,they did not inform me of it at check in had to find out when I tried to get on line to submit work for the evening..I asked to be switched they said they would work on it, they never got back to me. The hot tub at the building we were in was down obviously for awhile so we had to drive to the other one, that one was dirty had sand and rocks in the bottom my daughter cut her foot. The lighted exit by the game room was locked from the inside, I asked for it to be unlocked due to safety and fire codes they would not. They did not seem to care about you after you paid and did not want to buy into the time share no customer service at all..

8/10 Good

TraceyG, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, no wifi

We enjoyed our stay. We had an updated room. My only complaint is that we had no wifi in our building. They hadn't upgraded it yet.

10/10 Excellent

Max, Carmel IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Week-end in Gatlinburg for a Wedding.

On check in there was a glitch in the reservation, the hotel only received request for one night and not two nights as my Hotel.com confirmation showed. Tara was excellent in making sure we had proper accommodations. Our original reservation was for a 2 bedroom suite and we were given a 3 bedroom chalet at the same price. We did have to move at noon the next day to the second chalet but it did not interfere with our trip. The rooms and the service was excellent and I would recommend this place to anyone considering spending time in Gatlinburg.

6/10 Okay

Gina, Chicago

Disliked: Staff & service

An ok stay

Was an ok stay. Walls are thin and the rooms need updated. Baseboards and floor need attention. Shower was very small, hard to even turn around inside. On the upside....very spacious and the bed was comfortable.

8/10 Good

Jackie, Daytona Beach, FL

Liked: Cleanliness, property conditions & facilities, room comfort

Perfect distance from the busy city

Perfect distance from the busy city, I couldn't be happier with the location. The resort has breath taking views of the mountain. We were on the 5th floor and it was beautiful! The standard 1 bedroom suite is smaller than the pictures perceive the room to be. Pleased with the in-room washer and dryer which makes it convenient to wash clothes before heading home. The room has everything you can need, including soap for the washer and dishwasher. Had to take a cold shower due to the lack of warm water, but this may be because of the high altitude. We were disappointed that the indoor pool was closed but the manager quickly made it right for us.