Gandarela Hotels

"Everything about the place is beautiful and deserves a longer stay to enjoy all the amenities. Unfortunately, the town is charming but does not offer much for more than 1 night. If I could do it again, I would arrive earlier to enjoy the facilities and great restaurants, spa, etc., and still have some time to walk around the charming town."

"Beautiful property, clean rooms, excellent wine and restaurant. "

"Enjoyed the location and relaxed friendly staff"

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"The reason I gave it 4 stars is because when I booked it it stated it had a bathtub but it was a shower. Also it said it had a hot tub but it was broken. The shower water was spraying everywhere. The wifi doesn’t have great reception tv doesn’t work as it can’t connect to wifi. Staff is very nice but it stated on website they speak Portuguese and English, no one speaks English there the owner did use google translate. It’s very clean and beautiful hotel. "

"This has got to be the most beautiful hotel we have yet to stay at. So clean and quiet with the most gorgeous views of the surrounding mountains. The restaurant serves healthy and top notch gourmet food. The breakfast is delicious with a wide assortment of things. We will be back to stay here the next time we visit Portugal! "