Frosterley Hotels

"Overall, this stay was disappointing, especially given the price of over £200 per night. The facilities didn’t match expectations. There’s a pool table in the games room, but it isn’t free to use, which feels unreasonable at this price point. There’s also no cash machine on site, and the nearest one is about a 20-minute drive away in Hexham. Despite this, reception and bar staff were unwilling to provide change or offer cashback, which made things unnecessarily inconvenient and disappointing. The rooms are in need of a refurbishment. There were visible scuffs on the furniture, the décor felt dated (particularly the wooden furnishings and artex ceiling), and small details like non-soft-close toilet seats and a broken lamp all added up. These are the kinds of things you would expect to be addressed in a 4-star hotel. There were also issues with the bar. We were told it would be open until late, but on a Saturday night it closed at 9pm. A couple were even asked to leave before they could finish watching the football, which didn’t feel very accommodating. Sleep was difficult due to a flag positioned outside the room window, which flapped loudly in the wind throughout the night. Finally, although the booking stated “pay at the property,” the payment was taken the day before arrival, which wasn’t what we expected. The breakfast was great and so was the room size but overall the experience didn’t justify the cost, and there are several areas that need improvement."

"Staff are amazing. TV' within the hotel rooms need to be upgraded to be more modern."

"We always have an amazing stay at the Marriot Gateshead. Everything is so close to where we need to be. Staff are amazing and the grandchildren love swimming in the pool every day. Would highly recommend the hotel for anyone looking to stay "

"All exceptional,they should have another star. M"

"Very good hotel, even though it’s a big property (and we prefer much smaller) it still felt quite boutique-y. "

"Perfect location. Everything you need."

"Excellent breakfast parking easy room clean"

"Hotel had no lift and put us up 2 flights of stairs I’m disabled car parking was a public car park bed was great"

"Breakfast was good. Rooms are poor quality, very old. Things broken in the rooms and nothing staff can do about it but say sorry. The spa is good but restricted to just one hour and also restricted to just the pool, can’t use the nice spa pool without paying another £70 per person per day so be aware of that. The hotel location is good, walkable to the park and ride and each to get into the centre etc. "