Frieth Hotels

"Not great"

"Ideal for overnight before early Heathrow T5 departure as only 10min drive from terminal."

"Good access for T5 via Pod."

"The room was small but fine for one night. The heating was not on and took a long time to heat the room once the temperature was set. The reason for the overall poor score is the staff. We had no shampoo in the dispenser, which my wife only realised when she was in the shower. I called reception, who were apologetic and said someone would be along shortly. Five minutes later a man turned up with a bottle of shower gel. I told that was not what was needed and he said he'd be back very soon. After almost ten minutes I called reception. The lady on reception left her position to bring me a shampoo. A few minutes later the original staff member turned u with the correct bottle. When walking down the corridor in the morning we were intercepted by staff THREE times to ask which room we were checking out of. We politely told them we had not yet checked out. I think they were being lazy and not checking with reception which rooms had been vacated. At breakfast there were items that ran out and replenishment was slow. A couple of other problems led my wife to complain to the duty manager. He was disinterested and borderline rude, focusing on his computer screen rather than looking at her. We accepted some IHG points as compensation. A week later, no points. I emailed the hotel and the duty manager stated "The wrong membership number was provided". That's highly unlikely as I read it out three times to ensure it was taken correctly. An average hotel with below average management."

"Had an accessible room which was very good and spacious. Bathroom excellent. Bed comfortable, everything clean. Only criticism is our dinner took a while to come after ordering. The kitchen seems to be quite a long way from the bar/restaurant area. Otherwise a short overnight but very good stay."

"As always an exceptional guest experience. Thanks to the HYATT standards. "

"Nice hotel, comfy bed, clean rooms. Only improver would be more space at Breakfast. We had to share tables with other guests, also has only 1 small toaster which everyone had to queue for "

"Positive parts of the stay were friendly staff, great breakfast and location. Negative were room - executive king, in space only. This room was worn and dreary looking, in need of updating and modernisation. I was woken very early to the sound of glass recycling bin being emptied, and you can hear creaking sounds as people walk around in other rooms. "

"Amazing service, lovely and clean room. Will be back."