2/10 Terrible
Grace
Traveled with partner
May 16, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bedbugs in our bed, I took a video and showed it to management and asked for a refund before leaving in the middle of the night, the people at the front desk outright denied that the video was even taken at their hotel despite it being taken a minute before. Not to mention, the hotel is right next to one of the busiest highways, so I’m sure you could imagine how loud it was—my husband and I couldn’t sleep even if we tried! When we couldn’t sleep, we went to get something to eat at Taco Bell, and we noticed that there was a cat (with feces) laying on top of one of the hotel comforters (among many other hotel supplies that were messily lying outside of the hotel). I’m all for keeping animals safe, but leaving feces around and outside of the hotel was disgusting, especially when the cat was laying on a bunch of unused assumed hotel supplies that were planned on being used. The hotel, as a whole, was underwhelming and disappointing—we were only staying for one night and we weren’t even able to do that.
Oh and not to mention, the surrounding area looked like someone was eagerly awaiting to break into your car, and no matter the amount of cameras they had, the lack of light made it feel unsafe as a whole. That being said, I will not be returning and you shouldn’t either.
Grace
Stayed 1 night in May 2024