Ferreiros e Gondizalves Hotels

"Wonderful hotel. One of the best I’ve stayed in, in Europe. Think I got an upgrade, stayed on 11th floor, room was massive with stand alone bath, and seperate shower. Mini bar, coffee machine, kettle, complimentary water, and apples in the hall. Only had breakfast one day as had to leave early on second morning, due to Storm Ingrid. But breakfast was great, buffet with huge selection of hot & cold items. Definitely a 5 star hotel"

"This is a fun, unique hotel tribute themed rooms. Staff is wonderful. I loved their breakfast service…yiu order items and they are prrosred and served to you. The location is good too. Uber rides to special tourist attractions are reasonable from this plac. Lots of convenient snd good dining places are nearby. "

"The room and staff were both five star!!"

"This hotel was beautiful. It’s huge and has a variety of sitting areas, dinner space, and a beautiful swimming pool. The staff was very nice. The hotel is also in center city and easy to walk to shops and restaurants. "

"Fantastic view from top of hill"

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"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."

"The property had a restaurant attached to it that was amazing, and the staff was excellent very helpful in helping us find parking getting into the hotel and just accommodating in every way that we needed"

"This property is absolutely stunning. We arrived before check in time and the staff allowed us to enjoy the pool and bar area! Thank you for an incredible experience we will booking a longer stay in the near future. "