Felipe Carrillo Puerto Vacation Rentals

"everything was great, staff was awesome and overall we had the best experience! 10/10!!"

"."

"Very beautiful area, 5 minutes walk to kapen ha cenote. Good for short stays"

"clean"

"The room was clean. The staff were super friendly. Also, the breakfast was amazing, always great. "

"After arriving to this hotel i realized quickly it looked nothing at all like the pictures. The water in the bathroom sinks and shower wete salty and felt like ice water . The rooms were not in great condition.They also do not provide guests with water bottles at all they provide a container of water to each room which I'm not sure it's safe to drink . The clean towels provided daily had stains and at check out we were charged for makeup on a towel and when i asked why i was being charged for this the explanation was they do not have their towels deep cleaned The breakfast took a very long time to get it and the QR code for the menu in the room never worked and kept giving an error. The taxi service used are not consistent with their pricing and tried to charged full price for canceling which was due to flight cancelation from the weather. Even though they would need to pick us up later and charged us a different price. I would never stay here again or recommend this place which is unfortunate because the staff was amazing and nice. These issues stem from hotel management."

"Hola pues ya el hotel se ven las habitaciones deterioradas , la ropa de cama y toallas muy viejas , los amenities muy pobres , deberían de hacer cortesía en la noche y el hotel prender las velas , preparar la cama , cambiar toallas o poner más Además terrible que no se pueda dejar abierto un voucher y solo firmar los consumos dentro del hotel y que se tenga que firmar en cada centro de consumo , el concepto del gym ya muy deteriorado y obsoleto Los camastros y cojines en la playa viejos y sucios , arriba de la techumbre en el camastro toallas viejas , el no tener room Service o alternativas donde comer de 4 a 5 "

"everything was perfect! rooms are spotless, beach and sun chairs are wonderful, the property is gorgeous and clean. we had the best time thank you hotelito azul! all the people are so helpful too and generous. we loved everyone!"

"My stay at Shibari was wonderful! Staff were very professional, attentive & courteous. Check-in process was simple. They were able to check me in early. The room floor seemed like it wasn’t cleaned that well but the room and view was so beautiful it took the focus away from it. The cenote and restaurant area were amazing. Food taste amazing, a bit overpriced, but the taste, service & staff compensated for it. The fitness center can use some attention. "