Faial Hotels

"João, Carla and the great kitchen and cleaning staff went the extra mile to make our one week stay comfortable. The room we got was an upgrade because we had found the first room’s bathroom uncomfortably cramped. The room we got was an extra story to climb stairs but João insisted that he carry our bags. He was also super helpful with ideas and bus connections. The large windows opened wide in the evenings to let fresh cool air in. If we had to be inside during the day, the AC could cool the room down in minutes. The bed and bathroom shower were roomy and comfortable. Daily room service left the place neat and tidy when came back from our daily adventures. "

"Clean room. Extremely friendly and helpful staff. Great gym that is never busy. Perfect location. "

"Pleasant experience. As advertised."

"Clean, beautiful hotel. Room was spacious and bed was comfortable. Ther breakfast buffet was quite big and they let me eat a little earlier due to an early am flight (or also offered a take away breakfast bag). A little walk from the main shops/ restaurant area of Funchal."

"We were staying in the new block, rooms 901 to 923. Lovely rooms very spacious and comfortable. The pool looked lovely but we didn't use it, it was not quite warm enough at the end of March. But on a really hot day it looked fab. The rooftop jacuzzi was lovely but with the top deck being overlooked by the building work going on next door it was not a very condusive space to spend too much time. Also the whole time we were there the bar on the rooftop was not open, I'm sure it would have been lovely with great views of the city. The breakfasts were of a really good quality, an extensive buffet every day with a degree of variety. I would go here again but would warn about the very extensive building works behind the hotel. Location wise the hotel was good to get back to if you had a car but if walking you need to allow a good 20 minutes to get to Funchal and 30 minutes to get back."

"Everything about the stay was great. "

"The breakfast selection was extensive and fresh, the staff were really friendly and did everything to accomodate guests and the property is new, combine that with the hotel staff cleaning the rooms so well, our rooms were spotless"

"Beautiful design hotel in a nice area. All facilities are great. We had a bottle of wine and water in our room as a lovely compliment. There was also a nice empty fridge for our things and plenty of space. The lighting was bright enough and very stylish. I loved that the area was relatively quiet despite the city location, so we could sleep with the balcony door open. Some feedback for the management: 1. Having two bags of black tea instead of one and a couple of milk capsules in the tea/coffee station would make it even better. 2. Staff is a bit indifferent, and they made a mistake that left us with no parking spot despite confirming upon check in that we will have it. Kinda felt like they don’t care about guests much. 3. The hotel chain promotes its app but it’s super buggy, leads to another app for this specific hotel that doesn’t work too. When I tried to use it in the first evening, it said I was checked out 😅 But everything else is really nice."

"Excellent location. Breakfast had a very good selection. "