Elmley Castle Hotels

"The bath was stained. The taps were difficult to operate. The mattress was very hard and uncomfortable."

"The property is very new and nice - great room and lobby. We didn't get a chance to patron the lobby restaurant or rooftop bar. The staff was excellent. The property is a very short walk from the Gloucester train station. I recommend this hotel without hestiation."

"Ants in the bedroom and on the bed"

"We checked that we could get an accessible room before making the booking. We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled. We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault). We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room. The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off. The tiny gap in the open window did nothing to help the situation. Accessibility for wheelchair users is ridiculous. I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at "

"It was an okay hotel. We paid for continental breakfast and there was barely any food left and the station was messy. Ended up ordering dishes at an extra charge. Not sure it was worth a £300 stay. "

"While the room was large and bedding was good, the room was too warm. The heat is centrally controlled. The air conditioner could not adequately compensate. The place is old and as such floors slant and can be disorienting. Dinner menu was acceptable but not spectacular for the ambiance of the hotel. "

"Although the property is undergoing renovations, staff apprised in advance so it was not a surprise when we arrived. And! the workmen were not only accommodating but quite genial. The room was well appointed and the amenities were great (love the biscuits!). The complimentary breakfast is really tasty with a lot of choices. Best.hotel.ever!!!"

"Compared to the website the property is very dated. Air-conditioning was not working in our rooms. Breakfast wasn't great."

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