"I would strongly advise solo travellers, particularly women travelling alone, to avoid this hotel.
I booked what was advertised as a hotel room, but upon arrival I was unexpectedly placed in a separate house down the street from the main hotel building. This was not made clear at the time of booking. I was also required to pay a £100 deposit, which had not been clearly disclosed in advance.
Late in the evening, a group of men staying in the house began congregating outside my room, knocking on my door, shouting, and laughing. Their behaviour became increasingly intimidating and I felt genuinely frightened for my safety.
I called reception twice to report that I felt unsafe. The response was slow and dismissive, and I became so concerned that I was close to calling the police. When I asked for an escort back to the main hotel because I was too frightened to walk alone at nearly midnight, this request was refused.
When I returned to reception to hand in my key and request a refund, the receptionist was rude and confrontational. Instead of showing any concern, he asked, “What’s your problem?”, dismissed my account, implied that I was lying, and refused to provide a refund.
As I no longer felt safe staying there, I had no choice but to leave immediately and book alternative accommodation at an additional cost of around £300.
My experience was extremely distressing and entirely unacceptable"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
