Hotels with shuttle in Downstate New York, New York

"Clean room, great staff, great location."

"Restaurants were great!"

"Restaurant is good"

"Room was clean "

"The free breakfast package didn’t have enough variety. Not enough healthy items and service was slow. The thermostat never worked right in our room. It was either too cold or too hot all week. I really couldn’t believe that this hotel for as much as it cost didn’t have a concierge in it for info on what to do and see in NYC and for buying tickets for activities. The main advantage was the location of the hotel right in Times Square and near a lot of theaters. It would have been nice to have soundproofing in the rooms, however."

"When arriving, the wife and kids were excited to be there. But soon that went away. the main entrance is closed, so you have to come around the side of the building. The checking in was great lobby was clean.Everything seemed great. Once we got to our room the place looked like there was a party there before we got there. When going downstairs to explain that the room was a mess and showed them pictures they went ahead a change us to a different room. Now the problem with that is that our original room had 2 beds in the room. So they go ahead, and give us is two separate rooms with single beds so separating the family. They saud not to worry that the next day they will have the room clean and ready for us. The next day we go out, do everything.Visit the city and when we get back to tye room our door have a double lock on them. We check with the dront desk to see whats going on. And the reason for the lock is because they weren't sure in which of the two room we where going to stay with. And at this point I'm confused because why would I stay with one of the rooms if both the rooms are single beds. And it's 4 of us in total. When we originally got a room 2 beds. But long story short i had to pay out of pocket for a upgrade to have a room that fits the family. Because the 1st room we got was in the higher floor and they wanted to have us somewhere In a way lower floor to have a view of a wall out the window lets say."

"Perfect location! "

"BUYER BEWARE. I put blame on both Hotels.com and on the hotel itself for introducing extra mandatory junk fees. Yes as a customer I understand you have to read the fine print. I have been using Hotels.com for over a decade. I have gotten accustomed to finding a deal and buying. This is the first time they have allowed a hotel to include additional “mandatory” fees and they blame the customer for not reading the fine print. This is predatory. Broken trust with Hotels.com. Shame on the hotels.com for including “mandatory” fee for crap I don’t want. "

"Loved the front desk guy with the flowers in his beard I forgot his name but he was awesome "