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"The staff installed a new bed for our child in the family room 15min after I inquired how we could sleep 4 people with a king bed and a single bed. The staff is very very nice and customer oriented"

"The room smelled of cigarette smoke. When asked to change room, the reception was most reluctant. After that the staff become rude to us. The pillows were moldy and the whole place was dark and gloomy. We felt unsafe and check out to other hotel without staying though we already paid for the 2 rooms."

"Amazing hotel in the Taman Negara National Park. Great set up for all trips into the jungle. Worth noting you need to catch a boat across the river to get to the hotel."

"Lovely people who run this place and great location right on the river "

" VE: The reception staff were exceptionally helpful & welcoming. It was great to have 2 pillows provided per person, instead of having to ask for them. Toiletries, water & coffee, sugar were welcomed, but no creamer/"milk". Breakfast food was great (but the coffee was terrible - weak, awful taste) Minimart was basic, but good. -VE: The property is just old & tired & obviously difficult to maintain. The housekeeping/maintenance staff obviously have a tough job. Mould in the bathrooms & corners of bedroom. Smelly. Sheets too small for bed, old & discoloured, with a "smell". No TV at all. Not a space we really wanted to return to after a hard day in the national park."