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"The room door did not close they came in with pliers to fix it unsafe "

"Beautiful resort with a stunning beach Edison king gave us incredible service while on the beach always making sure to check on us before leaving his shift to make sure we had drinks and anything we needed made our trip one very pleasant excellent experience "

"We had a few inconveniences during our stay like a broken AC and clogged toilet. The staff was super friendly, helpful, and attentive to our concerns."

"Staff were very friendly, but spoke so little fluent English we were entirely left adrift. Terrible communication about property amenities, restaurants, activities, add-ons...they attempted to charge us for a night we missed due to airline cancelations, as though we had not already paid in advance. We were extorted $100 by a taxi we did not know about when we commissioned a local man to drive us- in full view of the armed Tourist Police...we were forced to pay or we couldn't have left for the airport. "

"I’m giving this hotel two stars mainly because the beachfront location is beautiful and the staff was genuinely friendly. Unfortunately, friendliness does not always translate into good customer service. We stayed for 4 nights and 5 days, and from day one we had ongoing issues with the air conditioning. It broke down at least twice a day—most often after midnight. We called to report the problem at least six times and requested a room change, but although we were repeatedly told it would be fixed or that we’d be moved, neither ever happened. Until the final day—less than an hour before checkout—there was someone at the room trying to repair it. Hot water was also inconsistent.About half the time, there was no hot water when we tried to shower. Housekeeping was unreliable as well. The room was not cleaned properly, dirty towels were left behind on one occasion, and on another, clean towels weren’t provided at all. When we requested them, it took over two hours to receive replacements. The buffet food was mediocre and repetitive, with little variety from day to day. We tried two à la carte restaurants: the Mediterrenas restaurant was excellent, both in food and service, while the Fusion restaurant had good service but very disappointing food. In conclusion, I would only recommend this hotel if you’re primarily looking for direct access to a beautiful beach and friendly staff. However, if food quality and timely resolution of issues are important to you, this may not be the best"

"Loved the pool, beach, staff, meals! "

"Estuvimos hospedados del 7 al 11 de marzo 2026 la pasamos super lo recomiendo 100% el trato de los empleadas Ana y Carmen las recepcionistas fueron de excelencia, los empleados del restaurantes muy atentos, el desayuno riquisimo, los alrededores muy seguros, el hotel todo ordenado y limpio. "

"The hotel has the potential to be a best in class place. The infrastructure is there but staff should be better trained. There was no water from 3-5 PM in our rooms for 2 days and the person checking us in AT 3:00 should have informed us of that. Instead there is a little note on the table easily missed and we didn’t see until we tried to use the restroom in the room. The restaurant randomly closes on particular days and when I asked why they said they didn’t know. Pretty property and the food at the beach place is good even if expensive. "

"Rooms were clean and the property was very well kept. staff was incredibly helpful and friendly. food was excellent"