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"This trip was so awful it’s going to be a story I’ll tell for many years to come I’m sure I’ll run out of characters if I write the full experience so I’ll hit the highlights - staff from high to low is incredibly rude especially bar staff. The front office is almost nothing but teenagers who couldn’t care less about being there. They hang up on you, transfer you to someone else who also will hang up on you and then when you call back they keep declining the call so you have to come to the lobby. Appliances dont work. Maybe half of the outlets work. Was told by one manager “hopefully it works out for you”. The only helpful person there was the manager Anette, and you could tell even she was having trouble getting through the day. Keys to the unit just up and stopped working. Toilets weren’t flushing. Consistent leak in the shower. Maintenance had to send an electrician, plumber and handyman in the first hour we were there. And the timeshare meeting! It’s fun getting told how crazy you are for not blindly buying into a high pressure time share scam early on your first morning there when you experience what’s above not 12 hours ago when you first got in. I do want to give Anette her flowers though. If not for her actually caring and trying to make things up for us I dont know what I would have done. She upgraded us to one of the units they showed us for the timeshare which were nice, but in that model home from Arrested Development kind of way if you know what I mean"

"Always a nice stay"

"Family weekend trip to snow tube and ski. Condo was really nice and convenient to ski area."

"Property was easy to access and close to slopes. Townhouse was very clean and fully equipped. "

"This was my family's first visit. We normally go to Poconos and decided to switch it up. What a great choice this was The villa was nice and spacious. It was clean upon arrival. Took some time for me to figure out the heat (a phone call to the front desk could of saved some). The property is beautifully maintained. My villa was close to all the amenities so that was a bonus. Although the water park was sold out we did get to enjoy the pools. Snow tubing was also sold out but the go karts was a great substitute. My babygirl loved it so much she has requested to change her birthday trip from Disney back to Massnutten. "

"BEST bed and breakfast ever, very accommodating and kind."

"Condo was very clean and nice decor. Fireplace was a great touch while sitting in the living room on cold nights. Staff were friendly throughout the trip including condo check in and all ski lodge staff. Well kept slopes. Chair lift staff had a nice sense of humor and helpful. Will definitely come back! "

"The snow that blocked the pathway was not shoveled until two days after our arrival. It was dangerous and a liability. In addition, there were no instructions for how to turn on the fireplace so we had to have maintenance come to show us how to do it. Finally, despite our multiple attempts to call reception after arriving to our unit, no one ever answered. We had to wait until the following day."

"Everything was amazing! Very clean "