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"The hotel is in a great location for attractions and restaurants etc. The staff were very friendly and approachable . Our door didn’t open first time but the locked was fixed immediately. The rooms feel a little worn now but the bed was comfy and the room was clean. "

"Room spotless, excellent quality toiletries provided, perfect location! We will be back ☺️"

"Helpful staff, very clean rooms, spacious rooms."

"The reception staff were welcoming and helpful "

"Great room for the price. Clean with very nice staff"

"Desk staff absolutely spot on, easy check in, room was spot on, definitely worth extra money for the river view watching sunset over wales and the ferry’s leaving. Hotel is 10/10 nicest place in Liverpool I’ve ever stayed by far. Ginos restaurant an ginos sky bar however, not good at all, but this is seperate from the hotel "

"The room was clean and had a good fan and a decent coffee maker. Also had a fridge with complimentary fresh milk, water and cookies which was lovely. Superking bed and best nights sleep in a while. Black out curtains were amazing. Breakfast was fab. Best buffet breakfast we have had in a while."

"Billy the receptionist is outstanding as he kindly upgraded my room with magnificent views. However all staff especially the cleaners are friendly and great."

"Given a room near lift as im disabled had a great nights sleep reception very helpful and friendly thank-you "