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"5 pound parking, air conditioner, staff were helpful"

"Hotel states it has on site parking which is true, however, only offers 6 parking spaces and therefore you will need to park in the multi storey car park which costs £17.50 per day. Breakfast options are very limited, I would recommend avoiding breakfast in the hotel and getting something in Birmingham City Centre. Advertising that they have starbucks on site is a bit of a stretch, they have a starbucks coffee machine therefore are only able to offer hot drinks. Overall, the hotel was disappointing, I will avoid this hotel when I have to travel to Birmingham in future."

"Excellent position for NEC Lovely hotel with everything you need in close proximity 👌"

"Internet good for us, staff friendly and helpful, breakfast very good"

"Spa not used, shops etc. handy"

"Great stay. Was able to check in early. Breakfast was as good as I’ve ever had! Thank you. Go Villa! "

" Ok"

"The outside of the building and lobby look nice. The room was decent enough but the bathroom let the room down though. Having to turn and sit at an angle cause the towel rack is in front of toilet wasn’t great plus the fan leg was broken causing the fan to keep falling over so gave up using it. Also they do not have an airport shuttle and if you order a taxi you need to meet it away from the property or you’ll get a £5 fee. But my biggest issue is with the person responding to online messages and their lack of customer service skills. Won’t stay here again, too many other better hotels with friendlier staff."

"check in was simple and easy to do, rooms were comfortable and had all required amenities, breakfast was very busy, but lots to room to accommodate people and good selection on offer. Location was very handy to attend conferences at ICC on 5 mins walk"