Search Costa del Sol Occidental Hotels

"Wash room locked trap inside and the room key bracelet several times need reset by staff"

"No pool available, taped off like a crime scene. A poor 4 star hotel, seriously in need of refurbishment, staff appear stressed, no continuation of information from one shift to another. However, this hotel is functional as a stopgap, not a holiday destination."

"We had a beautiful view out of our room and the lounge and lobby areas have wonderful views! The beach below is easy to access. The staff is helpful and accommodating, other than one person who checked us in who took 3x as long as the person next to us to check us in and was not clear, etc. The person next to him checked in three families during the time it took for us to check in a basic room. The food for breakfast is not good. The pastries, fruit, overall selection is poor. It is not just how it is prepared, it is the overall quality of the food. We live in spain part time and know the quality of food that is available at any of the grocery stores. This food seems to be from some kind of supplier at a discount and is similar to that on an inexpensive cruise ship. If you care about the quality and taste of food, the breakfast can be skipped. We also had pizza and fries from the lounge, similar lack of taste and overprocessed feel to the food. The sheets are pretty scratchy, the towels are very scratchy, as well as the toilet paper. It seems they are resting on the fact that it is right on the ocean and has great views, rather than providing any sort of care or luxury. The pool was closed and the jacuzzi was not heated. Neither were accessible despite being March. Many people enjoy the jacuzzi and a cold plunge even in the winter and this was our understanding from the hotels.com website, so that was disappointing. Overall, we will not stay here again."

"Our room met our expectations and we loved the location. It was a relatively easy walk to Fuengirola but you do need to do quite a bit of walking if you do not have a car. The resort is huge! Very well maintained and the staff were friendly and provided us with anything we asked for. Food in the restaurants was very good but they will not separate checks if you are with others. We took a couple of the pre-arranged excursions but a great deal of bus time is spent picking up customers at other locations!! Overall we would recommend staying here."

"Did not use pool weather cold bu looked fantastic and clean"

"On the positive, the staff are friendly enough and the communal areas and rooms are lovely. The location is brilliant, with many buses, a bus information hub, train station and city centre on your doorstep. A beach is nearby. On the negative, the corridors need better lighting and repair (door frames coming away from plaster, holes in walls) the brunch buffet could offer more dietary options and when checking in people, staff must STOP saying their room number out Infront of others (especially when serving women travellers) as it compromises our safety. Just discreetly pass us our room key with the number on it. On my last night, a very loud couple or more, were getting it on and obviously wanted an audience. I don't necessarily blame the hotel for this, but it was so off-putting."

"Enjoyed my syay, staff were very helpful could not fault the room very goog."

"The staff were excellent, first class customer service"

"Room was superb, however the cleaners did not close the door fully after cleaning one day. I told reception who did not seem interested, and suggested it was my fault, Shower heads could be improved as they are small"