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"No proper parking and no luggage assistance — we had to carry heavy bags up about 15 steps. It felt more like an Airbnb than a hotel, with only one staff member at check-in. The room on the left has a nice view and is clean, but the strong artificial fragrance made it hard to sleep. No breakfast service, and it’s difficult to find a proper morning meal nearby. Not suitable for elderly guests or anyone who has difficulty with stairs or heavy luggage."

"Generous-sized rooms in this well maintained city hotel. Quiet despite its proximity to the centre, this is an excellent place to stay. The underground car park is accessed by driving your vehicle into an elevator, so not recommended if you have a very large car. Great breakfast selection, too."

"Clean spacious room with reasonable breakfast with friendly staff"

"Convenient location and a lovely view of the cathedral from our window."

"It is supposed to be a 4-Star hotel. You are greeted with a sofa in reception that belongs in a rubbish dump. Our Room (41) was up top and so our windows were small with views of rooftops and the lovely storks nesting. Yes it meant it was quiet but we missed a street view and the passing Semana Santa processions which we came for. Our room was like a studio flat with mis-matched furniture and TV awkwardly positioned - you had to be careful not to cut yourself on the window frame if you opened a window and wanted to move pass a glass top table. Not 4-star design. Also much water was wasted as it took several minutes for the shower hot water to start. Not eco friendly. The staff however were lovely. Shame about the property itself. This should not advertise itself as 4-star. "

"Our room was small and in a corner with no view, but the hotel was very well located. We had to park our car on the street and then walk to the hotel, since the access is only for pedestrians. Check in was easy and bathroom toiletries included a toothbrush and toothpaste. The plaza mayor is around the corner. It was an affordable hotel for a one night stay. Recommended."

"Fabulous! Beautiful rooms, helpful, friendly staff, excellent breakfast buffet. Great location to explore the city."

"All Staff were amazing. Location in old city just a few minutes walk from universities, cathedrals, shops and restaurants. We spent a wonderful couple of nights culminating in the hotel restaurant Menu Degustation with wine pairing at a very reasonable price! Fabulous. Highly recommended all round"

"I have to start by saying that this place is a GEM. From the moment you walk in and you feel the five star treatment. The staff will greet you and they will speak your language, either Spanish or English. They are extremely helpful and they assist you planning any tours, event, research and everything to make it a five star treatment. The room is so clean, that you do not want to undo the bed. They clean the room once or twice daily and they leave your random notes and the weather for the next day and chocolates. The 24 hour bar that is served by the front desk staff as well makes it a lot easier. They are very personable and care for their guest. Highly recommend."