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"Very friendly "

"Reception staff were excellent. Very helpful and friendly. Breakfast was ok. My room was ok (105) but during the night I had to open the window because of continued smell of cooking oil. Glad I stayed just the one night "

"Breakfast was very good and freshly cooked. Plenty of choice with continental breakfast too. Room was clean but a little tired in places. The shower head needed descaling but bathroom was pretty clean. The pool, jacuzzi, steam room and sauna were all an added bonus to our stay and very clean as well. The staff were exemplary. Very polite, helpful and courteous. The hotel is set in beautiful grounds and is very ornately decorated and furnished. A great base for exploring Suffolk. "

"Clean room & environment "

"Lovely stay in the hotel for three nights. The room was spotless, with plenty of coffee, Tea, water and complimentary shower gels, shampoos etc. we ate in the hotel on the first night, and the food was lovely. My husband and I both had the fish and chips and I can recommend it. We had breakfast each day, which was freshly cooked, and great quality. I used the spa facilities. The pool was the warmest I have ever been in, it was a real bonus for me. It was also spotlessly clean and was lovely and calm and peaceful. The staff were very friendly and polite all around the hotel, and Ben in particular was keen to make sure that we had everything we needed to enjoy our stay. We will certainly be back soon! "

"Room and building was very clean but spa felt very tired and needed a refurb but few issues, Our room cou"

"Feedback would be as a women staying on own I didn’t feel comfortable being on ground floor and coming in to a window open "

"Friendly and helpful staff "

"A very tired hotel, rooms & spa facilities. Bedrooms are in desperate need of refurbishment. Our sink & bath didn’t drain. The hand soap dispenser didn’t work. The spa is exceptionally tired. Mould around the sinks. Breakfast had a good selection but it had all been sat out for some time. Overall, a disappointing stay I wouldn’t recommend it. "