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"The staff were friendly and efficient and the room was nice. The bathroom was a bit dirty and needed some maintenance. There was also quite a lot of dust in some areas of the room and the kettle and iron were about 30 years old and didn't work very well. They closed downstairs completely at 22:30 and sent everyone sat having a drink by the fire to their rooms so they could turn the lights off, which seemed a bit odd. It also wasn't clear on the itinerary from hotels.com whether breakfast was included. I checked the hotel website a few days before arrival and the same room including breakfast was listed at the same price so I assumed it was. To make sure, I was going to switch to a direct reservation but despite this being a free cancellation, pay on arrival booking, they had set the terms to have no cancellation for a week before arrival, so I couldn't. On arrival they didn't say anything other than asking if I wanted to book in for breakfast, then charged it as an extra at the end. Generally the stay was really nice but there were a few issues which would put me off staying again."

"Perfect place to stay"

"The reception was lovely, staff and breakfast were great. With the room, was a bit more cozy than the pictures gave out. Great views of the fells. But the carpet was stained and very dark. Overall was lovely. "

"Lovely spot and really good recently refurbished rooms"

"Great stay. Thank you "

"Fantastic stay. So much character. Food was great, room very spacious, comfortable and homely. Bathroom really modern. Toiletries to notch. Most notably the staff are exceptional."

"Beautiful, clean and friendly. Attention to detail great. Excellent breakfast ."

"lovely country hotel with good amenities. Staff were helpful and food was good in the grill restaurant and breakfast room."

"Great for families and dogs! A sprawling complex with a well used leisure area. Could be better managed and cleaned, but OK."