- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I expected.
I booked a Matrimonial Room for my Fiancé and me. It did not look anything like the pictures. The room was so small and the toilet was leaking. When you take a bath, the entire bathroom gets flooded. I booked at the said Hometel because it said that there's secured parking. However, we parked our SUV across the street. Also, the servers in the Canteen (as we had a Free Breakfast stub) were very loud and rude. They were talking about a pregnant customer who wanted their help in room service. They were very loud in talking about their disgust towards the said customer. They were even saying that if the customer wanted a 5-star hotel, she should have booked with one. I was quiet the whole time because I have read good reviews about the customer service of the place, yet it was nothing close to the reviews. I would not recommend the place. P.S. The bed was hard and very uncomfortable.