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Hilton Anatole

4.5 star property
Luxury Dallas hotel in Dallas Design District with 4 restaurants

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hilton Anatole

Photo gallery for Hilton Anatole

Lobby
Meeting facility
Exterior
Premium bedding, pillowtop beds, in-room safe, iron/ironing board
4 restaurants, breakfast, lunch, dinner served; American cuisine

Overview of Hilton Anatole

Reviews
7.8

Good

Highlight
  • Offers an outdoor pool. Only 5% of properties have this in Dallas.

Popular amenities

  • PoolPoolPool
  • Pet friendlyPet friendlyPet friendly
  • Spa
  • Hot TubHot TubHot Tub
  • Free WiFiFree WiFiFree WiFi
  • Parking availableParking availableParking available
The price is P 8,185
Price available on 05/05/2024

Explore the area

Map
2201 N Stemmons Freeway, Dallas, TX, 75207
  • Popular LocationDallas Market Center4 min walk
  • Popular LocationDallas World Trade Center5 min walk
  • Popular LocationDallas Medical-Market Center Station4 min drive
  • AirportDallas, TX (DAL-Love Field)12 min drive
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Room options

View all photos for Room, 1 King Bed (Fitness Room with Stream Bay)

Fitness facility

Room, 1 King Bed (Fitness Room with Stream Bay)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Tower (Mobility, Bathtub)

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Accessible, Tower (Mobility, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Room amenity

Presidential Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
  • 115 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View, Tower

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, City View, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Tower (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Living room

Presidential Suite, 1 Bedroom

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 204 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Tower

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Premium Suite, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds, Tower

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Deluxe Suite, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Tower

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Suite, 1 Bedroom, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Deluxe Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Executive Room (Parlor)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 1 Twin Murphy Bed

View all photos for Deluxe Room (Parlor)

Living area

Deluxe Room (Parlor)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 1 Twin Murphy Bed

Room, 2 Queen Beds, Corner

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Tower

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Tower (Mobility, Bathtub)

Free toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed, Accessible, Tower (Mobility, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Room amenity

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Sofa bed
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed, View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Free toiletries, hair dryer, bathrobes, towels

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Tower

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Deluxe Suite, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, pillowtop beds, in-room safe, iron/ironing board

Room, 1 King Bed (Atrium)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Pillowtop bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Hypo-allergenic bedding, pillowtop beds, in-room safe, desk
Omni Dallas Hotel
Pool
Hot Tub
Spa
Pet friendly
8.8 out of 10, Excellent, (2328)
The price is P 12,106
per night
May 10 - May 11
Omni Dallas Hotel

About the neighborhood

Dallas

Hilton Anatole is located in Dallas Design District, a neighborhood in Dallas, and is in the entertainment district and near the airport. Dallas Market Center and Galleria Dallas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Dallas World Aquarium and Dallas Zoo. Traveling with kids? Make time for Dallas Arboretum and Botanical Garden, or check out an event or a game at American Airlines Center. Spend some time exploring the area's activities, including golfing.
Visit our Dallas travel guideOpens in a new window

What's nearby

  • Dallas Market Center - 4 min walk
  • American Airlines Center - 2 min drive
  • Dallas World Aquarium - 3 min drive
  • Kay Bailey Hutchison Convention Center - 4 min drive
  • Reunion Tower - 4 min drive

Getting around

  • Dallas Medical-Market Center Station - 2 min drive
  • Market Center Station - 16 min walk
  • Love Field Airport (DAL) - 12 min drive

Restaurants

  • Restaurant Depot - 16 min walk
  • SĒR Steak + Spirits - 2 min walk
  • Rodeo Goat - 7 min walk
  • Medieval Times - 7 min walk
  • Mama's Daughter's Diner - 13 min walk

About this property

Hilton Anatole

Luxury family-friendly hotel near Dallas Market Center
Located close to American Airlines Center and Dallas World Aquarium, Hilton Anatole provides free water park access, a swim-up bar, and a poolside bar. Treat yourself to a deep-tissue massage, aromatherapy, or a body scrub at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and American cuisine. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a firepit and a coffee shop/cafe.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool, with a lazy river, a waterslide, and cabanas
  • Valet parking (surcharge), express check-out, and express check-in
  • Multilingual staff, an elevator, and 79 meeting rooms
  • Outdoor furniture, ATM/banking services, and a billiards/pool table
  • Guest reviews say great things about the family-friendly amenities
Room features
All 1606 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and air conditioning. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and rollaway/extra beds (surcharge)
  • Free toiletries and hair dryers
  • 32-inch HDTVs with premium channels
  • Refrigerators, free infant beds, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 25 per day)
  • Valet parking on site (USD 36 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Counter Offer
  • GOSSIP Bar
  • Media Grill + Bar
  • SER Steak + Spirits

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Free water park
  • Full-service spa
  • Gym
  • Indoor pool
  • Lazy river
  • Playground
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • Free crib
  • Free water park access
  • In-room refrigerator
  • Indoor pool
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 128,000 square feet of conference space
  • 79 meeting rooms
  • Business center

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 33 floors
  • Built in 1979
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 27.26 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness center access
  • Health club access

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 25 per day
  • Valet parking fee: USD 36 per day
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Free in-room WiFi has a 3-device limit
Guests under 16 years old are not allowed in the swimming pool, fitness facility, or spa tub, while guests under 16 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Anatole
Anatole Hilton
Hilton Anatole
Hilton Anatole Dallas
Hilton Anatole Hotel
Hilton Anatole Hotel Dallas
Dallas Hilton
Hilton Dallas
Hilton Hotel Dallas

Frequently asked questions

Does Hilton Anatole have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool.

How much does it cost to stay at Hilton Anatole?

As of Apr 18, 2024, prices found for a 1-night stay for 2 adults at Hilton Anatole on May 5, 2024 start from P 8,185.03, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Anatole pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 50 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hilton Anatole?

Self parking is available for USD 25 per day. Valet parking is available for USD 36 per day.

What time is check-in at Hilton Anatole?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Hilton Anatole?

Check-out is at 11:00 AM.

Where is Hilton Anatole located?

This family-friendly Dallas hotel is located near the airport, within 2 mi (3 km) of Dallas Market Center and American Airlines Center. Dallas World Aquarium and Reunion Tower are also within 3 mi (5 km). Market Center Station is 16 minutes by foot and Southwest Medical District-Parkland Station is 22 minutes.

Hilton Anatole Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 477 out of 1008 reviews" "
Rating 8 - Good. 213 out of 1008 reviews" "
Rating 6 - Okay. 133 out of 1008 reviews" "
Rating 4 - Poor. 107 out of 1008 reviews" "
Rating 2 - Terrible. 78 out of 1008 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Anatole was a nice hotel that had a good amount of options for dining and shopping and was easy to navigate.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa, Sammamish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa Chavez

Stayed 4 nights in Apr 2024

4/10 Poor

Becky

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Art

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel but a little outdated. The place is big, and with 3 entrances it's hard to know where to park when checking. in. There was nobody at the concierge desk for our entire stay. Also, it's not clear when you walk in where the check-in desk is located. Still not a bad place for the price.
Stayed 1 night in Apr 2024

4/10 Poor

Lamont

Traveled with group
Disliked: Amenities
I was charged twice for incidental fees. On top of parking, I was also charged for a resort fee. I went back and forth with one of the receptionist about the charges and I had to come back to the hotel just to get some clarity about why I had two separate holds on my card. Eventually, one of the incidental fee’s were removed. Unfortunately, the way fees are charged on top of regular hotel stay is not thoroughly explained. Not to mention, I had to be moved to another room due to dirty laundry inside the drawer and a not so clean bathroom. Some guest were more accommodated with upgrades more than others. In addition, my guest room key card never worked for parking, yet I still had to pay. I was totally disappointed in the service.
Stayed 1 night in Apr 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good for why we were in town
Stayed 4 nights in Apr 2024

4/10 Poor

ALEXANDER, Guatemala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful, the facilities beautiful, the staff very friendly, unfortunately the first night I was given a room whose window overlooks an internal corridor, uninsulated rooms, I felt I was sleeping in an office, heard the noise of all the guests passing by and the worst with a blind that failed to block the light from the hallway. The second night I was changed to a quieter room, but the bed was of terrible quality, a very spacious room but too old, with a folding bed, it looked like a motel room, the third night we did not want to change rooms, but no one in the hotel asked us if the change met our expectations. I would have expected a luxury hotel to have the courtesy to at least ask if we were comfortable in the new room or ask at the end of the stay, but no one did, so although the hotel meets all the amenities described, I DO NOT RECOMMEND THAT HOTEL for its poor attention to detail.
Stayed 3 nights in Apr 2024