"This hotel lived up to all expectations. The pool especially was as good as the photos look, amazing at sunrise and sunset.
Gym facilities were also excellent, and basically brand new.
The room itself was spacious, very comfortable and amazing quality for the value.
Amazing value for money, and in a great location close to all restaurants, bars and of course the beach.
Will be back if we return to Danang!"
"All staff were friendly, smiling, and went out of their way to say hello, good morning, and enjoy your stay. Their exemplary customer service and attention to details is evident of the hotel management leadership and staff training. Welcome messages came to us months before arrival. Upon arrival, we were guided to sit at the lounge while they started paperwork for us. Welcome drinks, cold wet face towels, and orchid lei to wear and they took our photos. The front desk lady came and sat down with us to explain the hotel amenities and regulations, and completed the check-in process seated drinking a welcome drink. The very large Oceanfront room was very clean and spacious. They also did provide two bottled waters complimentary per day, and we received free laundry of five items per day (a promotion I believe). The amenities were perfect with a lovely rooftop pool & bar that overlooks the ocean and beach front across the street. There were beautiful view of the city and the Lady Pagoda on the mountain. The breakfast buffet food selection and made to order eggs and noodle soups were absolutely amazing and delicious at the restaurant. A wonderful couples getaway! There may be a newer beachfront hotel nearby and we stayed there as well, but this hotel’s exemplary customer service, high quality and food selection, amenities, are top notch and what makes it truly a 5-star hotel experience. Our 6-night stay was so fabulous that we booked our 21-night stay at the hotel again for 2027!"
"Fantastic property. Great view of the Han river, clean amenities and good breakfast. I couldn’t ask for more for the very reasonable price for the room and breakfast. I would definitely recommend this property to my close friends and family. Great job, Novotel Da Nang!"
"The hotel itself is absolutely beautiful. The beach is stunning, peaceful, and a perfect escape from the busy city atmosphere. Although the location is a little far from Da Nang city centre, the quiet surroundings and beachfront setting make up for it.
The buffet breakfast is sensational, and honestly the food across all the restaurants was incredible. The dining experience was probably the highlight of our stay and one of the main reasons I’d consider returning.
The rooms are also beautiful, spacious, and very comfortable. However, the service unfortunately did not match what I would expect from a luxury resort. Pool service was extremely slow, often requiring us to ask multiple times for simple things.
Housekeeping was also disappointing on several occasions. After spending the day by the pool, I would return to my room around 4pm expecting it to be refreshed, only to find no fresh towels, no bottled water, and room service dishes from the previous night still sitting on the table. For a luxury hotel, that level of service feels below standard.
Overall, the resort has amazing facilities, fantastic food, and a beautiful beach, but the inconsistent service lets it down. Would I stay at the Hyatt again? I’m honestly not sure — the food would probably be the main reason I’d return."
"The hotel is located at the far end of My Khe Beach, in a quiet area away from the nightlife, which was very convenient for us.
The room was spotless, and the highlight for me was the air conditioning. It was perfectly cold, which felt amazing after a long day at the beach.
Breakfast was excellent, with plenty of options, and we never felt that anything was missing.
The only downside was the lifts. The hotel has four lifts, three for guests and one for service, but they were extremely slow. At times, we had to wait 10–15 minutes. The hotel was clearly busy, but it is big enough that you do not really feel it."
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