Custom House Hotels near London

"Family luxury room spacious, very high sealings and beautifuly done. No view from our window but it didn't really matter - as it also meant sheltered from the outside noise. The one thig to know, speaking of noise, the building is old so we heard all noises in the room above - from walking to flushing but was not for long periods and comes with the old buildings. Also the ventilation system can be noisy. Good location, very nice Christmas decorations. Cleaning and toiletries impecable. Can't say much about the staff as we interacted very little. No complaints non wow either. "

"Clan Room and wonderful staff. We met Shafkat when we arrived and he was so helpful. I also requested for an early check-in which \they were really helpful with. David reached out to us early enough to help with our plans. Great Stay and hotel is central to everything "

"My family and I had a great time at this hotel. They really went all out for the kids for Christmas including having a play room for the kids open until 8 pm! It’s a huge room! Speaking of, we had two rooms. One room was more modern than the other. One complaint is one room only had European outlets while the other had both. The rooms are a decent suze. We didn’t stay there much so it was fine. This hotel is located near to Vaux Hall which is with exploring itself. It takes about 20 minutes to walk to the London Eye/Big Ben. The best part though is the staff. Every single staff member, including those who brought us room service (which we ordered almost every day) was polite and friendly. Marc checked us in and was very friendly and helpful. We have stayed at Park Plaza Westminster before and that location is extremely close to the London eye (5 mins or so), but I think staff here is friendlier and it also feels less touristy. Great stay and we will be back! "

"The breakfast was very good with lots of options. "

"Breakfast tea options could be improved presentation wise in a nice wooden box. Also would be good to clean tables quicker to provide more options where to seat during breakfast. "

"Staff was courteous "

"Staff, lovely room"

"L’hôtel est récent et très propre. Le personnel est agréable et serviable. La chambre dispose de toutes les commodités d’un +3 étoiles en France : mini-frigo, bouilloire, sèche-cheveux, clim/chauffage, télévision avec de nombreuses chaînes. Il manquerait juste des mouchoirs papiers et ce serait parfait. A noter aussi qu’il n’y a pas d’ascenseurs et les étages sont un peu raides. Par ailleurs, l’hôtel dispose d’une terrasse qui est nettoyée tous les jours. Enfin, il est situé proche d’une station de métro où passe la ligne Piccadily qui dessert les principaux endroits touristiques ainsi que la gare de King Cross St Pancras. Il y a aussi aux alentours pas mal de cafés, restaurants et supérettes. C’est vraiment une très bonne adresse ! "

"Room was amazing-very nice to have a fairly separate living room from bedroom (bathroom was between) so teens and parents can have seperate spaces. The lobby and buffet areas were spotless with lots of staff on hand. Never had to wait for anything and very accommodating. "