Cottam Hotels

"There was a good buffet breakfast. All the staff were polite and courteous. The room, with a window to the side, gave a view of the cathedral to one side and a view of the marina to the other side. The room was modern and comfortable. The hotel is very close to everything. We will stay again."

"We stayed two nights without children and dog. Our dog was made to feel very welcome by all staff which was great. Shout outs to Julie and Charlie who went above and beyond looking after our dog whilst we had dinner. "

"Great location. Fantastic and friendly staff. Great restaurant and food choice. Hotel room nice and clean with comfy bed. Only downside was the sink in the bathroom didn’t drain properly and overflowed if tap left running for more than 5 seconds. Shower head was heavily scaled and signs of mould. WiFi was terrible. Due to location of property mobile signal was poor so WiFi was needed. Was lucky to get more than 1 bar in hotel room. Better in restaurant area."

"Great place to stay. We had a great room, and everything was great! "

"It was the staff that made the stay very good. They all put themselves that extra bit. "

"Great room, lovely people. Will definitely book again"

"The food was really nice and fresh and were a huge variety to choose from.The rooms where really good and i enjoyed my time with my family."

"We arrived and our room door was wedged open. The digital door lock did not work and had to be reprogrammed. The bed had a plank under the mattress to hold it up. There was a strong smell of cigarette smoke in the room. There were residents wandering around and could have been in our booked room as it was not secured. The communal area was dirty and the bins were overflowing. If you have a car bigger than a Corsa you will not have enough room in their marked car parking spaces. To top it off there was 2 people at the rear of the building smoking weed. I spoke to someone on the phone to tell them the issues and they were not bothered. I asked for a full refund but this was refused. They show an AA 4* accreditation but this accommodation would be lucky to get a 1*. We did not stay here and booked into a different hotel which was fantastic. AVOID AT ALL COSTS!!"

"We enjoyed our stay. Staff were friendly and efficient. Couldn't fault them. Room was perhaps a little tired, although the bathroom was good and clean. The only issue we had was on the day of checkout some horrendous drilling started above our room before 9am. We intended to stay close to our checkout time of 11am, but had to leave before 9:30am as the noise was so bad. When I spoke to reception, they without any issue took some money off our bill as compensation. Am sure they would have moved us if we were staying longer. Was happy with how this was resolved."