"There was no spa pool, tried to make a booking before our stay for a massage, was sent a message staying our request was waitlisted?
When arrived at the hotel we were told there was no availability for massages on any of the 3 days we were staying so in my opinion little point in calling yourself a spa hotel if you have 1 part time person available to do massages "
"Clean n cosy room. Staff were super friendly and helpful. Had a manicure after breakfast and went for a walk in the town afterwards which was lovely too. "
"Stayed at your hotel for the first time so we could visit friends & family in the area. We had a lovely stay and all the staff were very pleasant and helpful. Will definately stay with you again in the future."
"Room had iron and board which is required for me.
Room service was available (though unused this time).
Hotel was good quality, the staff are helpful and it was a good stay."
"The was clean, the bed was bad we had double room. One side of the bed was sink/broken so uncomfortable. Tried to call room service no one answered, call reception and transfer the call still no one answered. So have to go ordered at restaurant for room service and staff argue that never hear the phone ringing (we tried for an hour) "
"Had a poor first night as zircon pump made it impossible to sleep
They changed our room although to a very small one. The next evening they gave us a superb room and and free breakfast so overall they handled it well"