Cosmo City Hotels

"Average "

"We had an issue with our television. Channels eventually we not being loaded and were only able to view a few channels. Other than that oir staybwas excellent, staff was very courteous, and we would definitely stay again!"

"The place was beautiful and the overall setting is really lovely. Our initial room did have cockroaches, but the staff handled it very well and kindly moved us to a new room without us even needing to ask, which we really appreciated. I do feel that the property could benefit from offering more activities, especially considering how large the space is. It would also be great to see more accommodation for strictly halaal clients, such as a fully halaal kitchen or dedicated dining options. If this is not something they are able to offer, allowing self-catering for strictly halaal and kosher guests would be a thoughtful and inclusive alternative."

"Well trained staff Great attention to detail and service What you would expect from a 5 star hotel"

"Love Proud Mary, love the staff’s attention to detail. The decor is uniquely beautiful. It’s my second time staying here. And highly recommended! Especially, if you’re traveling from outside the country. The standards are very high and it’s right by the mall with great restaurants nearby. "

"Our stay at the hotel was truly exceptional from start to finish. From the moment we arrived, we were welcomed with such warmth and genuine friendliness that immediately set the tone for the rest of our visit. A special thank you to Zama from Guest Relations, who went above and beyond to make our experience memorable. Her attention to detail, professionalism, and kindness truly stood out — she is an absolute asset to the hotel. We were also incredibly grateful that the hotel accommodated our early check-in request, which made our travel day so much smoother and more comfortable. It’s these thoughtful touches that really elevate a stay from good to unforgettable. Overall, the service was outstanding, the atmosphere was inviting, and the team made us feel genuinely cared for. We would absolutely return and highly recommend this hotel to anyone looking for a warm, welcoming, and seamless experience."

"Beautiful, impeccably maintained property in a convenient and pleasant location. Everything was perfect. The staff without exception could not have been more helpful and welcoming including Cynthia who checked us in efficiently and was able to answer all of our questions. We really enjoyed our dinner at the Bull Run which is the hotel restaurant. Will definitely return! "

"Lovely hotel that’s located next to Sandton city. Ideal for business trips. The staff were lovely and the room was very clean. Breakfast was excellent. "

"M club excellent food choices and drinks"