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Reviews

4.3 / 5Excellent
199 reviews

Amenities

  • Free WiFi
  • Free Parking
  • Restaurant
  • Breakfast Available

Map

What's nearby

  • Popular Location
    Okotanbeko Lake
    13 min drive
  • Popular Location
    Shikotsu Visitor Center
    18 min drive
  • Popular Location
    Kokenodomon
    32 min drive
  • Airport
    Sapporo (CTS-New Chitose)
    46 min drive

Choose dates to view prices

Book online or call:

1 800 1 114 2468
  • Traditional Room

    Room Amenities

    • Sleeps 4
    More details
  • Traditional Room, Lake View

    Room Amenities

    • Lake view
    • Sleeps 5
    More details
  • Traditional Room, Lake View - Restaurant is Hotel's Choice

    Room Amenities

    • Lake view
    • Sleeps 5
    More details
  • Traditional Room - Restaurant is Hotel's Choice

    Room Amenities

    • Partial lake view
    • Sleeps 4
    More details
  • Run of the House (Half Board)

    Room Amenities

    • Partial lake view
    • Sleeps 4
    More details

About this area

Chitose

Located in Chitose, Marukoma Onsen Ryokan is on the waterfront. Travellers eager for a bit of culture can stop by Sapporo Art Park, while those wishing to experience the area's natural beauty can explore Lake Shikotsu and Mount Tarumae.

Visit our Chitose travel guide
Popular Location

What's nearby

  • Okotanbeko Lake - 13 min drive
  • Shikotsu Visitor Center - 18 min drive
  • Kokenodomon - 32 min drive
  • Mount Tarumae - 32 min drive
  • Shikotsu-Toya National Park - 35 min drive

Getting around

  • Sapporo (CTS-New Chitose) - 46 min drive

Restaurants

  • Where to eat
  • Komakusa – Restaurant offering Japanese cuisine. Serves breakfast and lunch.

About this property

Marukoma Onsen Ryokan

3-star Boardwalk ryokan, walk to Lake Shikotsu
A restaurant, concierge services and a 24-hour front desk are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and a banquet hall. All 55 rooms offer fridges, minibars and LCD TVs. Guests will also find room service (during limited hours), safes and showers. Bathrooms are shared.
Marukoma Onsen Ryokan offers 55 forms of accommodation with a safe and complimentary slippers. LCD televisions are featured in guestrooms. Guests can make use of the in-room fridges and minibars. Guests have access to shared bathrooms. Bathrooms include a shower, a bidet and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 5:00 AM to 11:00 PM.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Free self parking

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–9:00 AM: JPY 1650 per person
1 restaurant
Room service available

Things to do

Hot springs
Karaoke
Shopping

Family friendly

Fridge

Conveniences

Banquet hall
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Turndown service

Languages spoken

English
Japanese

Business services

Meeting rooms

Outdoors

Garden
Terrace

Spa

Indoor mineral hot springs (onsen)
Outdoor mineral hot springs (onsen)
Public bath open from 5:00 AM to 11:00 PM
Separate men/women areas in public bath
Yukata (Japanese robe)

More

Smoke-free property

Room amenities

Bathroom

Bidet
Free toiletries
Hairdryer (on request)
Shared bathroom (in-room sink)
Shower

Entertainment

LCD TV

Food and drink

Kaiseki meal
Minibar
Fridge

More

Desk
Safe
Slippers
Tatami (woven mat floors)
Turndown service

Policies

Check-in

Check-in between 3 PM - 7:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

  • If you are planning to arrive after 6 PM, please contact the property in advance using the information on the booking confirmation.
  • This property offers pickup service from Shikotsukohan Bus Terminal only. Contact the office using the information on the reservation confirmation received after booking for more details.

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: JPY 1650 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for private bath/onsen. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation. The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc.). Additionally, accommodation proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Property is also known as

  • Marukoma Onsen Ryokan Chitose
  • Marukoma Onsen Chitose
  • Marukoma Onsen
  • Marukoma Onsen Ryokan Ryokan
  • Marukoma Onsen Ryokan Chitose
  • Marukoma Onsen Ryokan Ryokan Chitose
4.3

Excellent

5 - Excellent
93
4 - Good
82
3 - Okay
17
2 - Mediocre
6
1 - Poor
1
4.3
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Onsen was great! So was the service staff including the reception and the waitresses at the restaurants. Had a tatami room which was very comfortable. Dinner was kaiseki, and therefore, really sumptuous. Breakfast was alright and can be better in terms of quality and spread. All in all, we had a good experience!

Stayed 1 night in Dec 2019

4/5 Good

  • Liked: Staff & service, property conditions & facilities
  • Disliked: Room comfort

Perfect place in fall!

A most beautiful view from outside onsen to the lake and the mountain. Colorfull scenery, very impressive indeed. There very some unknown black ”beetles” (?) on the room cieling which dropped to my face, neck and arm when I was asleep. Not a nice wakeup call! I could not sleep after 2:30am that night! The dinner was served in our room. We do not like so much eating in our bedroom.

Stayed 1 night in Oct 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An authentic vintage Onsen hotel that can bring you calm, comfy, and zen style of life!

Stayed 1 night in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We stayed in a Non~smoking facing lake room which was newly renovated. Dinner added Japanese style grilled fish set ( indoor table BBQ) to our Kaiseki dinner was good experience. Onsens were good and traditional, esp. natural onsen by the lake which required walking 61 stairs each way。 A nice stay for enjoying the hotel only as there were no other shops or convenient stores around.

Stayed 1 night in Jan 2019

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