"We had an appalling stay. We arrived late-ish - around 11pm - due to a delayed flight. Only to discover the hotel had over-sold the rooms. They did not have the room we had booked - and paid for - (a king bed on high floor) as they had sold it. Instead we were put in a tiny room with a Queen bed, not much more than a store cupboard. The staff were largely unapologetic and did not seem to really care. They suggested that - if we had arrived much later - all the rooms would have been occupied and we would have had to go elsewhere. It was astonishing. Others guests arrived to check-in after us, and were told there were no rooms available. The staff offered us some drinks tokens (which already came with the booking!) and to waive the urban fee for one night. No real apology. No compensation. The next day we managed to move to the room we had booked, but staff were not very helpful in making this happen. Overall a shocking and terrible experience. I would strongly recommend people DO NOT STAY there."
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