Cerro Hotels

"Everything was good a bit noisy during the night due to the room being close to the street and no isolation in between so you can hear every car from the street was hard getting sleep in "

"Love the place, rooms super clean, staff super friendly and professional, the restaurant is a plus and the tiki bar is excellent, the view to the bay is beautiful, got treated like family, hardly recommend this place, cant wait to go back thank you. "

"Wondeful place "

"The best place I ever been "

"This was my 2nd time in 1 year coming here if that tells you anything! No words can expalin the beauty of this place."

"Everything was perfect, recommended 100%"

"Buen lugar para descanso "

"Very clean resort and very friendly staff"

"Definitely a beautiful location, and we get it’s in the middle of a rainforest so the bugs outside were expected but the amount of bugs we had to clean up after we walked into the door was unreal. Cockroaches, flies, beetles and ants. We had spent nearly $80 at Drunken Cookie in San Juan, the ants were so bad that they got through the packaging of the cookies and we had throw them out. The location was definitely not cleaned prior to our arrival. This description states 35 mins from San Juan, which is deceiving, it’s more like 50 mins and the travel there is not for everyone. Hot water is very limited and I probably should say luke warm water, because it never got hot. No lighting in the pool area, tv did not work but after reaching out they came and dropped a new tv which they did not connect and just sat on the floor, so it was never used. We had a 4 night stay but checked out early, mainly because we found evidence of a very large snake had been or is in the house as a snake skin was having from the rafters. I would typically avoid reviews like this but expedia asked the owner for a refund for just the one night we did not stay there and they refused, however Expedia did give us credit for the night. Had the owner refunded us for the night we left due to not feeling safe we would have felt as though the owner cared, when we told them, the response was “we’ll call an exterminator, and talk to the cleaning crew” no apology or anything. DONT STAY HERE! "