"Overall yes the property is nice but compared to other resorts we just didn't think it was worth it. Upon check in we were required to give a $100 deposit in pesos when we informed the staff that we unfortunately did not have pesos only our credit cards they stated that they would not be able to give us our room without the deposit. After going to the atm to retrieve the pesos we were hit with another fee that we had to pay that was $12 USD. what was weird to me was that on the paper they told us to keep track of so we would get our deposit back was a “spring break fee” didnt know that was a thing but ok. Ontop of the deposit slip we also had to keep track of our room cards, bracelets, and towel cards. room cards and bracelets i understand but the towel cards?? most resorts just let you get a towel coming and going from the pool areas. When we got to our room it was noticeably smaller than previous resorts we had been too you could tell it had been recently upgraded by the flooring in the restroom that was done incorrectly. When getting into bed at night we noticed that one of the decorative pillows and also the bed sheets had stains, we also noticed that the mini fridge in our room didn’t work, the beverages that it had were warm. One of the nights we were in the jacuzzi around 7:04 with another couple and a family, mind you the jacuzzi has an adults only sign. we were all in our own conversations but a worker came up to us only and stated that the jacuzzi area was now close"
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