Carralcova Hotels

"Complete absence of service or hospitality. I will be asking for a refund. Service? Nope Front desk open 3-7pm. 24 hours, 3 different contacts…? Nope. I called no less than 15 times to each of the 3 proffered contact numbers when locked out of my room- no answer or call rejected. One of the numbers- on the official property literature and signs outside reception- actually said to me: “ I have nothing to do with this hotel. I have no idea why my number is there!” After an hour of standing out in the cold- exhaisted from a day of walking and trying desperately to get thru to someone, a young woman called back to say she’d been “teaching yoga and had her phone turned off…” after all of that, it took the front desk manager 20 hours to contact me. His response? “I’m Sorry, I fell into a really really deep sleep” Next morning- no staff but an incredibly Surly girl in a restaurant who looked at us with disdain when we eyed the breakfast buffet. We were told that we weren’t welcome for breakfast, but she could make us coffee- which she charged for. When we asked where we Could leave our bags for luggage service she responded with an “I don’t Know” and Gave us another dirty look. Dreadful Service!! Not just bad but absolutely terrible. Advertised Jacuzzi? nope. “It’s 3000 liters. We cannot heat it for so few people” Restaurant? Nope- closed Mondays. Pilgrims massage? Nope, not available. Wine? Nope- even though there was a very extensive cellar on view meters away. Beware! "

"excellent "

"Hotel S Bento is your typical larger hotel. The staff, however, was very friendly and helpful. We did have dinner in the hotel one night which was quite good but if you are looking for ambiance, it's not at this hotel. The location worked out perfectly with easy access to the National Park which was our primary desire. I'd stay again but simply be ok with a "hotel" vs. any type of BnB."

"Was clean and comfortable"

"Wonderful facility! "

"Had a fantastic experience - highly recommend! Will definitely be back! "

"The room had the hot water shut off. The air conditioning vent was missing. Overall the experience of the room was terrible. The floor was filled with paint leftovers. Staff did not even suggested moving rooms."

"The hotel is very nice in a great walking location with great daily breakfast, dinner was delicious as well. The room was spotless and the staff were friendly, polite and very helpful. Highly recommend this hotel. Can’t wait until my return, this is my second trip staying here."

"Breakfast not suit for golf resort. Limited menu. "