Caroline hotel rooms a the Best Western

"Super friendly and helpful staff! Rooms are clean and well kept. Hotel is a bit outdated and unlocked entrances to enter via back of hotel feels a bit unsafe despite multiple cameras. I’d still consider staying here again given staff, cleanliness and proximity to everything. "

"Breakfast was fair, rooms were clean and quiet Staff friendly parking lot was a land mind of pot holes "

"Room was clean, had everything we needed for a quick stay."

" Checkin was smooth and quick, staff were accommodating and friendly, the room was extremely clean and updated, and the parking was easy with ticket validation. I loved the ease of finding food and the layout of the room was fantastic. "

"I recently stayed at the Canopy by Hilton Ithaca Downtown and overall had a very positive experience. The hotel itself is beautiful, clean, and clearly well maintained. The location is excellent, and the rooms were comfortable—especially the beds. Where the experience fell short was on the service side. The staff, while friendly, often came across as a bit disengaged and not particularly attentive. There were small but noticeable issues—like empty coffee stations and long wait times at the restaurant (we were told 45 minutes for food), which made it feel understaffed. That said, one staff member in the restaurant on Friday night made a genuine effort to improve the experience, which was appreciated. With a stronger focus on service and staffing, this hotel could easily match the high quality of its physical space."

"Excellent "

"Dirty sheets and flooring "

"On the plus side, the bathroom had a shower stall, and there was a large TV with cable channels in the room. On the other hand, our room had no chair of any kind and only one nightstand. Everything was unclean, with crumbs on the nightstand and floor. It was a big disappointment, because the hotel definitely has got a potential. "

"The room was clean. The sink in the kitchenette was plugged and the microwave buttons didnt work. Our room faced the pool so you would smell strong chlorine smell. Its was ok for us not staying long."