Caroline Hotels

"I was greeted in my car even before I came inside. The staff was attentive and the property was very clean and well appointed."

"Really friendly and accommodating staff. Breakfast was great. Clean and comfortable "

"The property has garbage all around it, and people who arent residents hang out in building all through the night. "

"We needed to upgrade our room and the staff was extremely helpful and quick. Upgraded our room with absolutely no hassles! "

"At its price level, this hotel is pretty good. "

"Meh"

"Breakfast was fair, rooms were clean and quiet Staff friendly parking lot was a land mind of pot holes "

" Checkin was smooth and quick, staff were accommodating and friendly, the room was extremely clean and updated, and the parking was easy with ticket validation. I loved the ease of finding food and the layout of the room was fantastic. "

"I recently stayed at the Canopy by Hilton Ithaca Downtown and overall had a very positive experience. The hotel itself is beautiful, clean, and clearly well maintained. The location is excellent, and the rooms were comfortable—especially the beds. Where the experience fell short was on the service side. The staff, while friendly, often came across as a bit disengaged and not particularly attentive. There were small but noticeable issues—like empty coffee stations and long wait times at the restaurant (we were told 45 minutes for food), which made it feel understaffed. That said, one staff member in the restaurant on Friday night made a genuine effort to improve the experience, which was appreciated. With a stronger focus on service and staffing, this hotel could easily match the high quality of its physical space."