Hotels with Swimming Pool in Candelária, Ponta Delgada

"Everything started out wonderful. The room was clean, the location of the hotel was convenient, and the amenities were as described. Unfortunately, this changed midway through our trip. I noticed someone had used some of my lotion. It was sort of frustrating, but I let it go. Later in the week, while we were out exploring the island, someone entered our room and used our bathroom. They didn’t flush, and visibly used the bidet. I immediately reported this to the front desk who checked the key swipes and insisted no one had entered the room. There was construction on the neighboring rooms (which we also weren’t notified about and they would start hammering and drilling as early as 8am) and we were told they had a master key. There were manual key holes on the door as well which explains why the entry wasn’t logged on the keypad. Because someone entered our room, we had to discard all the food and beverages as we weren’t sure if it had been tampered with. We also didn’t feel comfortable leaving the room because we were worried they would enter again. The front desk agent said he reported the incident to the director, but nothing was resolved. It felt very dismissive. "

"Excellent, clean hotel with superb breakfast."

"Everyone was very nice and helpful from the front desk to the restaurant room maids health and spa center just one little remark was that children are allowed in the warm pool spa area and it got noisy in the evenings. In my opinion theirs should be a time limit soo customers can go and relax in the evenings on the positive beautiful coastal trails that lead you to the next village peaceful and break taking sunsets and sunrises "

"The breakfast was fresh and had perfect options of hot, cold foods, coffee ,teas and juices , pastries. Thank you Tallisman 😊 🙏 💓 "

"Excellent service in all areas. Very supportive, welcoming, friendly, helpful front desk staff and staff in the welcoming door area. They are very quick and efficient with their job as well. Creates an amazing atmosphere for guest to want to return to Azores. Breakfast is excellent with plenty of choices and the staff members serving go out of their way to make your breakfast experience amazing to start a beautiful day. Room is very clean and nicely well done when you return at the end of the day. We used bar service only once for quick bite food and the service was amazing here as well. Food was great too. We would definitely recommend this hotel. 100/100 excellent beautiful welcoming place to stay at. "

"Excellent location. Wonderful staff. Front desk reception Sonia is a wonderful person. Definitely would stay again "

"big, comfy clean room, freindly staff, excellent breakfast, super nice hotel restaurant, good restaurants around"

"Breakfast Excellant!! Staff Especially Joanna on front desk 5 STAR Will be back!"

"I had an excellent stay at MS Vila Nova. The hotel is clean, well maintained, quiet, and very comfortable. The room was spacious, the bed very comfortable, and the bathroom spotless. Everything felt organised and easy, which made the stay stress-free. The facilities are solid and deliver great value. What truly stands out, however, is the level of service, particularly from Raquel at reception. She operates at an exceptionally high customer service standard. From the first interaction, she was calm, professional, attentive, and genuinely welcoming. Her communication is clear and reassuring, and she has a natural ability to make guests feel comfortable and valued. It is evident that Raquel knows her role inside out. She works with confidence, efficiency, and precision, while maintaining a warm and approachable manner. She anticipates needs, handles requests smoothly, and ensures everything runs seamlessly. Her presence alone elevates the entire guest experience. Check-in was quick and efficient, and the overall stay exceeded expectations. The hotel is excellent, but Raquel’s professionalism is what makes it truly memorable. I would highly recommend this hotel and will definitely return."