B&B in Canary Islands

"I stayed at the The Ritz-Carlton, Abama with my husband and baby. On the second day of our trip, I contacted the concierge to request assistance with freezing our baby’s milk ice packs, and a member of staff came to our room to collect them. At checkout, we requested that the ice packs be returned to us. We were informed that someone would bring them down shortly, so we waited in our room for nearly an hour for an update that never came. Eventually, we went to reception ourselves, only to be told that nothing matching our description could be found in the freezer. A search was later conducted in the room service freezer, but the ice packs were still nowhere to be found. What made the experience even more frustrating was the dismissive attitude of the front desk staff. We were told that, according to their records and call logs, no calls had been made from our room that day, and we were even questioned about whether a staff member had actually come to collect the ice packs. The receptionist even showed us that there was no record or log of the request. I then requested that they review the CCTV footage near our room to confirm that a member of staff had indeed been sent to collect the items. At that point, the receptionist became noticeably quiet, especially as I had in fact called multiple times that day, including another request for an ice bucket. By this stage, we were already running late for our flight"

"Excellent hotel. Staff are amazing. Plenty of choice in the buffet. Particularly enjoyed The Beach Club restaurant. Pools are heated and there’s always loads of sunbeds available. Pool towels are also provided. Enjoyed the evening entertainment and bar staff always walking around ready to fetch you drinks. "

"Second time in this hotel. Clean and spacious room, staff were very friendly and welcoming, outdoor pool is clean and chilled.Food was lovely only some of the cutlery were not clean properly. "

"Had a great stay here. Good value, great selection at the buffet. Be aware that rooms facing the pool stage can be noisy throughout the day and at night with music."

"Everything at Radisson Blu was amazing. From check in and welcome to checking out. Nothing was too much trouble. Staff were super friendly, food choice and quality was great. We were pleased to have water replenished in the room daily. As there was capacity in the hotel we were able to check out later. Our request for a topper to go on the sofa bed was quickly activated. We can’t praise the hotel enough. There’s a nice walk to the port with lots of restaurants if needed. We’ll be back."

"Well, the hotel isn't exactly horrible—especially since it has just been renovated—but it suffers from major structural issues regarding sewage disposal. The "ocean views" are misleading, as they are seen from the rear balcony and are located more than 500 feet away. The cleanliness is relatively good; however, the rooms lack air conditioning, and you are forced to rent fans. The staff appears competent but comes across as rather unexpressive."

"Average 3* hotel. Upon arrival, there was a distasteful smell around the reception area. Staff at check in was very helpful but after subsequent interactions with the staff seemed quite dismissive and less welcoming which was a shame. Room was clean and basic amenities provided but no general waste bin bags available. We were only staying 3 nights so we would not buy bin bags. Also no room service since we were only staying 3 nights. View from room was average. "

"A beautiful resort. Plenty of sunbeds. Very efficient service. Very friendly. Good quality food. Modern rooms."

"Good breakfast menu imcluded in price. We stayed for one night after arriving at the airport late and very glad we did. "