Puerto Rico hotel rooms a the Elba

"The apartment slept 4 (there were2 of us), but we were only given 2 bath and one hand towel. Sofa needed replacing as cover cracked and split. Lift doesn’t work in the rain. Male (manager?) on reception told me to go on line to order takeaway from any site although we found out the restaurant had a take away menu. Large space for 2."

"Another amazing stay. Never been let down by this hotel, immaculately kept. Great for a relaxing break. Got upgraded at check it and loved our room with living room and sea view. Hotel was very busy but was still enough seating indoors and outdoors. Only criticism to note on this occasion was changes to breakfast. Felt there was less options than previous stays and a lot of staff training. Coffee in coffee pots were cold. A lot of staff in training and some not well guided. Will definitely return and highly recommend for great holiday "

"Great pool and pool bar, spacious rooms, comfortable beds and big bathroom "

"Great hotel, lovely rooms & pool areas. Staff very nice, would be nice if the bar & restaurant were open later into the evening. "

"Exceptional standard of care"

"Terrible. My husband ended up in hospital for 2 nights after eating in the A La Carte. He had prawns, the most likely cause of his acute, rapid onset violent symptoms of D and V with subsequent loss of conciouseness. They deny all and refuse any possible causitive link with his illness. "

"Great property, very central and no stairs like a lot of the hotels in this resort "

"Nice hotel with spacious rooms. Breakfast was very crowded so best to go early. Good selection at breakfast."

"We were sadly disappointed with part of this stay. We travel frequently with Airbnb & Hotels.com. I return to Hotels because normally, we are very pleased. This was not one of those times. Our check-in was very long. We had to hand over passports a few times for they couldn’t find our reservation. We asked for hotel restaurant for some lunch. The gal who helped us check in wasn’t informed that there was indeed a spot we could have more than chips, snacks, as she said. Our room was beautiful with ocean views. Bathroom sink was clogged. I asked twice for it to be fixed. When our room was cleaned they took the dirty towels but forgot to replace them. The hotel info says mini bar in room. There is not one. The service & breakfast buffet is incredible all around. We had a barbecue Dinner one night which was very nice. Staff very helpful & kind. Pool was magnificent. Swam every day. The dinner shows were amazing! Flamenco Dancers were incredible! The vibe is cruise like. The guests were either with young ones or 60+. Overall we wouldn’t return. But, we had a wonderful time overall. The nearby beaches and boat days are a must! They gave us a late check out for our troubles. "