El Portezuelo Hotels

"A week at Marriott Ténérife. We usually stay at Hilton properties, but chose this hotel due to the lack of a Hilton in the area. Unfortunately, we could really notice the difference. In terms of the property itself, cleanliness, rooms, and breakfast style, there isn’t much difference. However, where this hotel falls short is in the service—particularly at reception. We are very down-to-earth people, but being pointed at and told, in effect, to “get it yourself” does not feel like good service. That said, there was one standout member of staff—a lady with glasses who checked us in on the first day and kindly provided us with a beach towel. You were absolutely fantastic 👍 Housekeeping was consistently attentive, and the real highlight of our stay was the breakfast team. They work tirelessly every morning, making the experience feel special. Credit also goes to the chefs—you’re amazing too. This may not be our last stay, but unfortunately, it wouldn’t be our first choice next. "

"Clean hotel, spacious room nicely open toward the amazing views of the coast. "

"This was an excellent choice for our stay on tenerife in the canary islands. Our third floor seaside room was wonderful because we could leave the door open and listen to the waves. And yet, still have privacy during the day, because people could not see in from the street. The breakfast offering is quite amazing. And the room has modern appointments that were really nice such as motion detected nightlights in the bathroom and l e d's that could be set for different light levels. It's true that the rooms are not very large and the bathroom is quite a squeeze. I was also a little stumped that amenities did not include body lotion or hair conditioner. These seem pretty basic for a four star hotel. However, overall it was a wonderful place for us to spend our time in the canary islands"

"Hotel is located within a 10 minute walk of the city centre, so great for exploring on foot. Hotel is quiet and opposite a lovely park, rooms are very clean and modern. You are so close to lots breakfast and dinner places so make sure you get out and eat with the locals. Recommend public parking 5mjn walk called Rosalia. Nice lounge area if you want to chill with beer or wine and food. Great hotel and location. "

"Fantastic staff reflecting family owned business. Great location overlooking the sea and countryside"

"This is a fantastic hotel in the heart of Santa Cruz. We loved the expansive park across the street. My wife loved the pool and spa too. Carlos took great care of us. The rooms are spacious and top quality. We would stay there again. "

"We had a very nice stay here. The hotel lobby area is outstanding, as is the restaurant next door. Our room was quite commodius. La Laguna is a smaller than the the town of San Christobal below, but quite enjoyable. The public transportation is quite good "

"There is a nightclub at the very top of this hotel which you need to be aware of and there was no mention of any gym/fitness facilities. The staff were very helpful though and responsive to any concerns/questions. 7/10"

"The rooms are very nice and great view. The feel of lobby and other areas of the hotel are more like an all inclusive. Roof top is spectacular and barely anyone there. "