Cacao Hotels

"We had a great stay at The Royal Sonesta. Property was clean. Staff was extremely friendly with top-notch customer service. Pool was very busy. After a busy morning of traveling, we were looking forward to relaxing around the pool and discovered the pool deck was extremely packed. We had to get up early the next morning in order to find three loungers together. I didn’t realize that the resort sold day passes, and I’m not sure if this was the reason for the high traffic in the pool area. There was plenty of room on the beach, but if you’re looking for pool time, keep this in mind. Food was amazing. Location was great. Would definitely stay here again."

"Breakfast was very good and nice to have available. "

"I booked the room for 2 nights. The first night room was clean.the second night no towels,garbage,coffee,tea,and water.there’s a nice size pool.the breakfast buffet was excellent The front desk staff was polite"

"Breakfast was good, many choices. Staff very courteous, rooms clean & comfortable. Pool clean & enjoyable."

"The stay was great. The Staff was great, the lagoon beach west of the hotel was awesome and safe. Condado beach was red flagged as unsafe and one life was lost during our week there. The persons went in the water at dusk. Red flags and signs said not to go in the water. This hotels lagoon beach was a god send, safe and the pools ect as well. perfect stay."

"Couldn’t check in until 1.5 hours after I was supposed to. They don’t tell you anything so it was hard to find the parking and anything else we needed. Wouldn’t stay there again, but it could’ve been worse "

"Location was nice, close to airport and walking distance to a few restaurants. Right on the beach, chairs and umbrellas were free. Pool was nice. Hot tub was very nice, too. We didn’t like the fact that there were no microwaves on the property available to clients, so if you have any leftovers that require heating up don’t even bring them to the hotel. Coffee takes a long time to be prepared at the coffee shop in the lobby. Also the folks working at the coffee shop seem miserable and are not friendly. Minimal cleaning in the room was done by housekeepers. We finished the tissues within the first two days of our stay and they didn’t replenish or bring new tissues. Food was ok, better options are at local restaurants nearby. Overall it was an ok stay. Next time we come to PR we will most likely stay somewhere else though. "

"The room was sme"

"Beautiful property will return in the future"