Byrness Hotels

"Yes"

"The room appeared and bed was lovely but bathroom a little sad, also fount some rubbish from a previous guest in there The team were friendly, I didn’t manage to get the time to go to breakfast. No turn down service on the 2nd day unfortunately and tea tray was limited but had tea which was the priority."

"Fantastic spa facilities and very welcoming staff"

"No"

"We stayed in tower for 2 nights - quiet and spacious room. Lovely old house on outskirts hawick. Pet friendly without additional charge. Doors were lying open to other rooms and they all looked lovely. Unfortunately restaurant was closed on both the sat and sun which didn't know until after booking. We had eaten there before and were looking forward to trying again. Hotel is about 30 min walk to centre where a few other choices (although limited off season on sun). Is a nice path along river. Small touches would make a difference though to experience - showing guests to room on arrival and asking if they need any help (vs just being handed key); replacing worn items; ensuring a hairdryer in room; upgrading artwork and accessories to reflect the creativity in the area - (consider showcasing/ supporting elocal artists work); have some real plants instead just artifical; fix broken handrails and paving on the paths in the grounds. Breakfast was fine as had choice cooked items although was more limited than i've experienced elsewhere in similar class hotels e.g. smoked salmon and poached eggs was just that rather than eggs benedict. Appreciate it is hard in this industry but it is the small touches that you remember that would push it up a star."

"Easy parking Very very comfy bed Lovely spacious bedroom"

" Staff and breakfast were excellent "

"Lovely host Property is immaculate lovely views spotless clean good Wi-Fi. There is a little bit of a hill from the car park to your accommodation but it didn’t bother me. "

"Excellent propertty, clean and cozy in the middle of high street. Very friendly and kind owner. Will be back."