Bustan Al Marj Hotels

"No air conditioning, elevators barely worked. Staff were very helpful when they could be and we appreciated that."

"Hotel was beautiful with comfortable, well appointed rooms"

"Room spotless and staff nice"

"Wonderful hotel!"

"Room was spotless and spacious. Excellent bathroom. "

"Beautiful hotel! Rami and Nassim were incredibly helpful and made our experience great! "

"The staff was very friendly! Even with the language barrier they tried to help "

"Older hotel in a central location. Complicated checking and less than fridenly "

"I booked this hotel after seeing many positive reviews and was really looking forward to my stay. Unfortunately, my experience didn’t match what I expected. When I arrived, the lobby wasn’t very clean, but I hoped the room would be better. Sadly, the room had a strong smell of cigarettes, a clogged toilet, and dirty furniture. I spoke with the front desk, and the manager kindly offered to show me another room, but that one had similar issues. He then told me I could cancel and receive a full refund, which I agreed to. I was told the refund would take up to 14 days, but after waiting, nothing came through. When I called to follow up, it was difficult to reach the right person, and I was disconnected several times. Eventually, I had to dispute the charge with my bank, and the dispute was approved. However, a few weeks later, my bank reversed the refund because the hotel did not agree to issue it. Overall, I was disappointed — not only by the room conditions, but also by how the situation was handled afterward. I hope management takes this feedback seriously and improves both cleanliness and communication with guests."