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"The doors, light switches and walls were dirty. It looks like bathroom was not cleaned well. "

"Check in was sub par. No information given such as breakfast time and location, check out time, and WiFi. I felt like I was being annoying to the staff member when I was asking for clarification on this. "

"We found mold in three areas within the room. I took pictures of it. Pointed it out the next morning at checkout but the person on staff dud not seem bothered by it and we left. We just "

"We have to push to get room cleaned I am a Platinum member yet I had to request benefits that in the past were readily provided "

"Great stay "

"1The front staff could not find my reservation. It took me sending documentation of reservation and dates in order for him to locate kelly Cunningham. Frustrating "

"It’s good for a weekend or an overnight. "

"It was good no pest ,people or insects.. would stay again in future "

"We loved the historic nature of the hotel and its proximity to everything we wanted to see in Richmond. Staff was very friendly and Annabelle the cat was a hit with my daughter. I wanted to love everything about the experience but the condition of the hotel was a bit disappointing. There were unpatched holes in the walls and dirty/uneven wallpaper in the room. There were also several areas of the hotel that showed signs of work in progress with plywood propped on walls and a ceiling panel lying on the floor. The guest chair in our room was broken and unsafe to sit in. We would love to try staying here in the future but I hope they give some much needed TLC to the rooms and space. "