Belchamp Otten Hotels

"Booking in was made difficult by the staff members poor communication skills. We contacted the hotel a few weeks prior to our stay date to inform them we would be checking in around 7pm. On arrival the room was extremely hot, the radiators were off so we opened the curtains and windows fully and turned on to max the supplied fan (no Aircon), whilst we went out to eat locally in Ipswich. On our return to the room a few hrs later the temperature was unbearably hot, despite the aforementioned steps we had taken to try and cool the room down. We went to bed and attempted to sleep, and so began the worst night sleep either of us have ever experienced, the heat did not subside...the only saving grace was that we were in the room and hour less than we would have been normally due to the clocks going forward for spring daylight saving. Breakfast was acceptable but again made awkward due to a different staff members odd communication. Communication on checkout was minimal which tbh suited both of us at this point, we were not asked how our stay had been. We will not be staying here again."

"Very convenient to catch a flight early in the morning. Unfortunately my request to bring me a bath robe was ignored twice. The interior could be more pleasant. "

"Good breakfast - nice selection of hot and cold foods. Hot water and choice of tea available as well as espresso coffee."

"Room was amazing! Great size, very comfortable bed and being at the back of the hotel meant it was quiet! Shower was excellent Breakfast was freshly cooked and superb! Nothing to fault "

"Have stayed here a few times now, friendly welcome, comfy room Considering how close you are to busy roads very quiet Good breakfast "

"Good location, right in the centre of town but very hot no air conditioning and their rooms are quite small in need of some attention. They wanted to charge us 10 pounds for a late . checkout. The rooms don't look anything like they do in the pictures. They must've been taken about 10 years ago when it was new. all the stuff was very nice and helpful. That was the best part. Very noisy location so be aware."

"Room and building was very clean but spa felt very tired and needed a refurb but few issues, Our room cou"

"Feedback would be as a women staying on own I didn’t feel comfortable being on ground floor and coming in to a window open "

"Friendly and helpful staff "