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Swiss-Belhotel Harbour Bay

3.5 star property
Bayside hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Swiss-Belhotel Harbour Bay is near Harbour Bay Ferry Terminal and Nagoya Hill Mall. Relax at the poolside bar, visit the coffee shop or spa, stroll through the garden, or lounge by the outdoor pool with sun loungers. The staff is praised for their helpfulness.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Pool
  • Bar
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Deluxe King

Minibar, in-room safe, desk, blackout drapes

Deluxe King

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Hair dryer
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Deluxe

Minibar, in-room safe, desk, blackout drapes

Grand Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - double
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
Sofa bed
Bathrobes
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Separate sitting area
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
Bathrobes
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Sea View

Minibar, in-room safe, desk, blackout drapes

Presidential Suite, 1 King Bed, Sea View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Blackout drapes/curtains
Separate sitting area
Separate dining area
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
  • 109 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin

Minibar, in-room safe, desk, blackout drapes

Deluxe Twin

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Hair dryer
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room 1 King Bed

Air conditioning
Connecting rooms available
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2

View all photos for Deluxe Room 2 Single Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room 2 Single Bed

Air conditioning
Connecting rooms available
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2

View all photos for Junior Suite Non smoking

Minibar, in-room safe, desk, blackout drapes

Junior Suite Non smoking

Air conditioning
Connecting rooms available
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2

View all photos for Presidential Suite Non smoking

Minibar, in-room safe, desk, blackout drapes

Presidential Suite Non smoking

Separate dining area
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
Bathrobes
  • Sleeps 2

View all photos for Grand Deluxe Room Non Smoking

Minibar, in-room safe, desk, blackout drapes

Grand Deluxe Room Non Smoking

8.0 out of 10
Very good
(1 review)
Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
Bathrobes
Hair dryer
  • Sleeps 2

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Room

Air conditioning
Connecting/adjoining rooms available
Free cribs/infant beds
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • Sleeps 2
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About the neighborhood

Map
Jl. Duyung, Sei Jodoh Batu Ampar, Batam, Batam Island, 29432

What's nearby

  • Harbour Bay Ferry Terminal - 10 min walk - 0.9 km
  • Nagoya Hill Mall - 18 min walk - 1.6 km
  • BCS Mall - 3 min drive - 3.4 km
  • Grand Batam Mall - 3 min drive - 3.0 km
  • Batam Centre Ferry Terminal - 9 min drive - 9.3 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 28 min drive

Restaurants

  • ‪Morning Bakery - ‬5 min walk
  • ‪Paradise Garden Restaurant - ‬6 min walk
  • ‪Golden Palace - ‬6 min walk
  • ‪M One Club & Entertainment - ‬7 min walk
  • ‪High Passion Bar - ‬7 min walk

About this property

Swiss-Belhotel Harbour Bay

Hotel near Harbour Bay Ferry Terminal
Close to Nagoya Hill Mall, Swiss-Belhotel Harbour Bay provides a poolside bar, a terrace, and a coffee shop/cafe. Treat yourself to a massage at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Free self parking and extended parking
  • Limo/town car service, buffet breakfast (surcharge), and a ballroom
  • Concierge services, luggage storage, and ATM/banking services
  • Guest reviews give top marks for the helpful staff
Room features
All 179 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Rainfall showers, free toiletries, and hair dryers
  • 32-inch LCD TVs with cable channels and DVD players
  • Electric kettles, daily housekeeping, and desks

Similar properties

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 141 reviews
The price is P4,385
P5,305 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free shopping center shuttle
  • Limo/town car service
  • Free extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Weekday buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 180,000 for adults and IDR 90,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • Sauna

Family friendly

  • DVD player
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Low-height desk
  • Phone accessibility kit
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 500000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 180000 for adults and IDR 90000 for children
  • Airport shuttle fee: IDR 205000 per vehicle
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 500000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Swiss-Belhotel Harbour Bay
Swiss-Belhotel Harbour Bay Batam
Swiss-Belhotel Harbour Bay Hotel
Swiss-Belhotel Harbour Bay Hotel Batam

Frequently asked questions

Does Swiss-Belhotel Harbour Bay have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Swiss-Belhotel Harbour Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Swiss-Belhotel Harbour Bay?

Self parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Swiss-Belhotel Harbour Bay?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Swiss-Belhotel Harbour Bay?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Swiss-Belhotel Harbour Bay provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 205000 per vehicle applies.

Where is Swiss-Belhotel Harbour Bay located?

Situated near the bay, this spa hotel is within 1 mi (2 km) of Harbour Bay Ferry Terminal and Nagoya Hill Mall. Grand Batam Mall and BCS Mall are also within 3 mi (5 km).

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Reviews

Swiss-Belhotel Harbour Bay Reviews

8.6

Excellent

8.4

Cleanliness

7.6

Location

8.6

Staff & service

8.4

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 244 out of 567 reviews
Rating 8 - Good. 242 out of 567 reviews
Rating 6 - Okay. 54 out of 567 reviews
Rating 4 - Poor. 18 out of 567 reviews
Rating 2 - Terrible. 9 out of 567 reviews

Reviews

10/10 Excellent

Md Shahidul

Overall excellent
Stayed 2 nights in Sep 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay at Swissbel harbour bay
Stayed 3 nights in Jan 2025

8/10 Good

Christian

Liked: Amenities, property conditions & facilities
Grand Deluxe room is comfortable with a nice bath tub, be sure to bring your bath fizzy or bubbler
Stayed 2 nights in Jun 2025

8/10 Good

ang

Liked: Cleanliness, staff & service, amenities
walking distance near to ferry terminal
Stayed 1 night in Jun 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff. Clean location, close to ferry terminal
Stayed 1 night in Nov 2024

10/10 Excellent

Sarjune

Liked: Cleanliness, staff & service
Great place near the ferry terminal.

10/10 Excellent

Pierre-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hôtel in Batam by far! Excellent service and clean !
Stayed 8 nights in Sep 2024

10/10 Excellent

Wee Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service, food and rooms are good but not much sound proof, other tenant open and closed door can hear
Stayed 1 night in Feb 2025

10/10 Excellent

SING SHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to be staying here, everything is wonderful. Especially the staff, always smiling, always welcoming.
Stayed 2 nights in Oct 2023

8/10 Good

JANE ENGPING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and big. Staff are friendly and polite.
Stayed 3 nights in Jun 2024

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities
Very near to the ferry terminal
Stayed 1 night in Jul 2023

8/10 Good

Ee Chieng

Liked: Cleanliness, staff & service, property conditions & facilities
good location, convenient. nearby harbor bay terminal. breakfast is good.
Stayed 1 night in Jun 2023

10/10 Excellent

Zuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal.
Stayed 1 night in Nov 2023

10/10 Excellent

Ee Chieng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel at harbour bay conveniently located near harbour bay ferry terminal. with lots of dining options and amenities around. lots of people strolling and jogging during evening. room is spacious, clean and quiet. stuff is very polite and customer orientated.
Stayed 1 night in Aug 2023

10/10 Excellent

NOLITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 3 nights , requested non-smoking floor . Although we didn’t get a room with a good views, our room was comfortable enough .
Stayed 1 night in Jul 2024

8/10 Good

????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.
Stayed 2 nights in Apr 2025

2/10 Terrible

Mohd Suraimi

Disliked: Staff & service
The first time check in was terrible. The male staff only mentioned to signed in. Thats it. Making me to wait for more than 15 mins as the president suite was not ready at 1600hrs. Plus, never even apologies for the wait. He didn't even bother to mentioned to me that i have to wait longer than 15 ins as it was not ready. Then hot tub water was not even hot. There was no benefit for customer even to take president suite. No late check out or any complementary gifts during my stay. Mentioned to the same front desk staff during check out on my stay. The staff didn't even bother, as per review mentioned all staff were well versed in english. Regret on my stay at this hotel. Dont wish to come again with the awful hospitality.
Stayed 2 nights in Mar 2023

10/10 Excellent

Amuthavalli Shanthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff were friendly and the food was great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Matt.

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Service

Receiving WhatApps from Guest Relation Officer Tesa following up on my trip was a surprised. The text has also reminded me on my ferry booking. This kind gesture have given me the feeling that the hotel welcome us and also appreciate our stay.
Stayed 1 night in Jun 2025

10/10 Excellent

Yong Ann

Liked: Cleanliness, property conditions & facilities
Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!
Stayed 2 nights in Apr 2025

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Amazing hotel staff. Excellent service. Hotel staff message via whatsapp to check your needs time to time. Will come back soon.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mardiana

Liked: Cleanliness, staff & service, room comfort
The hotel is very well maintain and is very nearby to many facilities and shops
Stayed 2 nights in Feb 2025

8/10 Good

ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good buffet

Very close to ferry terminal and the buffet was good to my taste
Stayed 1 night in Jan 2025