Barlby Hotels

" I don't understand why the price on the document i signed at the hotel when I checked in was different from the one I payed. On the bill at the hotel it says that I paid £252 but in fact I paid 3 ecked"

"Third stay here and the room as well as the staff at reception were excellent"

"Watch out for hidden charges at check-in. £50 taken from my bank immediately on top of the room charge. If I wanted to purchase anything extra, I would have paid at the time of purchasing. Now having to wait for a refund. This was not transparent enough in the T&Cs even within the confirmation email. Lifts old and creaky despite £3m upgrade, shower tiles grubby, mini bar only stocked water and wasn’t clear if this was complimentary, broken usb port by the bedside and heating system didn’t work as only blowing out cold air (no extra blankets in the room). Not enough towels for two women to dry their hair and body without using the hand towel too. £5 service charge for room service unless you were sensible and read all the in-room gubbins and saw the discount code - just don’t charge it in the first place! Prices were also out of date on the room service menu in the room. Didn’t think much of the cheese and biscuits either as two of the cheeses lacked flavour and we got a few apple slices rather than the whole apple sliced for £13! I know this is a 4* hotel but it’s the little things that matter and these could be improved. Breakfast served until 10am but by 9:30, the hot buffet was lacking and had to be refilled multiple times: eggs congealed and some items luke warm. "

"Not very good, when the bar closed at 11pm the night staff on reception was serving on the bar absolutely clueless, must of had no handover of the bar couldn’t find the sparklers for the beer pumps. Should have 2 people to work on the night shift was running around like a headless chicken. Very poor service would not stay again."

"Nice clean room. Close to all areas for sight seeing and food and drink. Right on the River Ouse . Parking is a little expensive"

"It was good. Nice property "

"Heat pump hell … couldn’t open a window.. woke up with a mouth like the bottom of a bird cage "

"Great hotel Excellent friendly staff Close to everything "

"Lovely hotel. Staff good. Room was spotless just a terrible sewage smell coming from the bathroom sink. "