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The Sirēya Desaru Coast (Operated by Mandarin Oriental)

5.0 star property
Beachfront resort with 2 restaurants and 3 outdoor pools

Choose dates to view prices

One&Only Desaru Coast combines luxury with eco-friendly design steps from the beach. Guests can play 18 holes of golf, dine at four Mediterranean restaurants, try windsurfing, or relax by the firepit watching the ocean. The resort balances activity and tranquility perfectly.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • On private beach
  • Breakfast included
  • Room service
  • Housekeeping
The current price is P53,591
P58,019 total
includes taxes & fees
Nov 11 - Nov 12

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Junior Suite (Rainforest)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Rainforest)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Deck/patio
Separate sitting area
Soundproofed rooms
Individually furnished
Individually decorated
Private plunge pool
  • 105 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Rainforest)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Rainforest)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Deck/patio
Separate sitting area
Soundproofed rooms
Individually furnished
Individually decorated
Private plunge pool
  • 107 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite (Ocean)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Ocean)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Deck/patio
Separate sitting area
Soundproofed rooms
Individually furnished
Individually decorated
Private plunge pool
  • 107 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Ocean)

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite (Ocean)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Deck/patio
Separate sitting area
Soundproofed rooms
Individually furnished
Individually decorated
Private plunge pool
  • 109 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, Oceanfront

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, Oceanfront

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Deck/patio
Separate sitting area
Soundproofed rooms
Individually furnished
Individually decorated
Private plunge pool
  • 105 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

Frette Italian sheets, premium bedding, minibar, in-room safe

Junior Suite, Oceanfront

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Deck/patio
Separate sitting area
Soundproofed rooms
Individually furnished
Individually decorated
Private plunge pool
  • 105 sq m
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Suite (Ocean)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Suite (Ocean)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Deck/patio
Separate sitting area
Soundproofed rooms
Individually furnished
Individually decorated
Private plunge pool
  • 210 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite (Rainforest, Pool)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Suite (Rainforest, Pool)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Deck/patio
Separate sitting area
Soundproofed rooms
Individually furnished
Individually decorated
Private plunge pool
  • 300 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 2 Bedrooms (Ocean)

Frette Italian sheets, premium bedding, minibar, in-room safe

Grand Suite, 2 Bedrooms (Ocean)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Deck/patio
Separate sitting area
Soundproofed rooms
Individually furnished
Individually decorated
Private plunge pool
  • 315 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Grand Suite, 2 Bedrooms (Rainforest, Pool)

Room amenity

Grand Suite, 2 Bedrooms (Rainforest, Pool)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Deck/patio
Separate sitting area
Soundproofed rooms
Individually furnished
Individually decorated
Private plunge pool
  • 405 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
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About the neighborhood

Map
Persiaran Damai, Desaru, Bandar Penawar, Johor, 81930

What's nearby

  • The ELS Club Desaru Coast - Ocean Course - 17 min walk - 1.5 km
  • Desaru Coast Adventure Waterpark - 5 min drive - 3.0 km
  • Desaru Beach - 5 min drive - 3.4 km
  • Desaru Fruit Farm - 16 min drive - 15.6 km
  • Tanjung Balau Beach - 18 min drive - 16.0 km

Getting around

  • Senai International Airport (JHB) - 69 min drive

Restaurants

  • ‪Beach Bar - The Westin Desaru Cost Resort - ‬7 min drive
  • ‪Seasonal Tastes - ‬6 min drive
  • ‪Sessions Restaurant @Hard Rock Hotel Desaru Coast - ‬6 min drive
  • ‪Mix Lounge - ‬7 min drive
  • ‪Lotus Seafood - ‬10 min drive

About this property

The Sirēya Desaru Coast (Operated by Mandarin Oriental)

Luxury family-friendly resort near Desaru Coast Adventure Waterpark
A short walk from Desaru Beach, The Sirēya Desaru Coast (Operated by Mandarin Oriental) provides free continental breakfast, an adjacent golf course, and a terrace. This resort is a great place to bask in the sun with a private beach, beachfront dining, and free beach cabanas. Indulge in a body treatment, a manicure/pedicure, and a facial at The Spa, the onsite spa. Be sure to enjoy Mediterranean cuisine and ocean views at the two on-site restaurants. The 24-hour gym offers Pilates classes and yoga classes; other things to do include beach yoga, basketball, and beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as designer stores on site and a firepit.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, along with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, 3 outdoor tennis courts, and a free beach club on site
  • An electric car charging station, babysitting (surcharge), and barbecue grills
Room features
All guestrooms are individually furnished, and boast comforts such as private plunge pools and premium bedding, as well as perks like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Frette Italian sheets, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Rainfall showers, separate tubs/showers, and bidets
  • 50-inch flat-screen TVs with cable channels
  • Decks/patios, wardrobes/closets, and separate sitting areas

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The Sirēya Desaru Coast (Operated by Mandarin Oriental) is listed in the 2021 Condé Nast Traveler Hot List.

Similar properties

Outdoor pool, open 7:00 AM to 7:00 PM, free cabanas, pool umbrellas

The Westin Desaru Coast Resort

  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 349 reviews
The price is P8,199
P8,997 total
includes taxes & fees
Nov 9 - Nov 10
The Westin Desaru Coast Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free secured, covered self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Ambara
  • Duski Monkey
  • Ember Beach Club

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor padel courts
  • 24-hour gym
  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Cooking classes
  • Designer stores
  • Foosball table
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Library
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Table tennis
  • Tennis lessons

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room crib
  • Lifeguards on site
  • Playground
  • Pool toys
  • Private plunge pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,121 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms
  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • Private plunge pool

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in a "Malaysian Resident ID Mandatory" room type must present Malaysian Resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 690.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 690.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Does The Sirēya Desaru Coast (Operated by Mandarin Oriental) have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 9:00 AM–6:00 PM.

How much does it cost to stay at The Sirēya Desaru Coast (Operated by Mandarin Oriental)?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at The Sirēya Desaru Coast (Operated by Mandarin Oriental) on Nov 11, 2025 start from P 53,590.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Sirēya Desaru Coast (Operated by Mandarin Oriental) pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Sirēya Desaru Coast (Operated by Mandarin Oriental)?

Self parking is free at this property.

What time is check-in at The Sirēya Desaru Coast (Operated by Mandarin Oriental)?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Sirēya Desaru Coast (Operated by Mandarin Oriental)?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Sirēya Desaru Coast (Operated by Mandarin Oriental) located?

Located in Bandar Penawar, this beachfront resort is next to a golf course, 1.7 mi (2.8 km) from Desaru Coast Adventure Waterpark, and 8.7 mi (14 km) from Desaru Fruit Farm.

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The Sirēya Desaru Coast (Operated by Mandarin Oriental) Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 26 out of 44 reviews
Rating 8 - Good. 11 out of 44 reviews
Rating 6 - Okay. 6 out of 44 reviews
Rating 4 - Poor. 0 out of 44 reviews
Rating 2 - Terrible. 1 out of 44 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Simone

Liked: Staff & service, amenities, property conditions & facilities
Absolutely amazing hotel and service. We were especially pleasantly surprised how child friendly the property was.
Stayed 3 nights in Sep 2022

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Beautiful escape
Stayed 2 nights in Aug 2023

10/10 Excellent

Ryogo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable
Stayed 2 nights in Nov 2023

8/10 Good

Shanghao

Liked: Cleanliness, amenities, property conditions & facilities
We stayed two nights at One&Only Desaru Coast with our baby. The resort anticipated all our needs with a cot, changing table, sterilizer and bottle warmer. The room and food were impeccable. However, we were rather disappointed by the patchy service during breakfast. For two mornings, we had our orders forgotten. For the first morning’s order we had to ask twice before we were served. In the second breakfast our ordered dishes didn’t even come, and we gave up asking. Simple requests like baby cutlery and tissue paper took 10 minutes to arrive. For all the great service elsewhere in the resort, the breakfast service was just simply not up to standards for a resort of this calibre. All in all it could have been a perfect experience if not for the frustrating experience at breakfast.
Stayed 2 nights in Aug 2024

8/10 Good

Amira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 2 nights in Sep 2025

10/10 Excellent

Claes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent food and service

Everything was very good
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
For one of the most expensive resort in Desaru, everything should be ready even with no reservations. High tea at 3-5pm and when I requested for high tea at 4:45pm the server rejected the request saying they have finished serving high tea. Quite a shame for a luxury hotel. Been to others luxurious resorts and never get this kind of request turned down.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ember beach club the seafood is not fresh
Stayed 2 nights in Nov 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no idea what to expect as we booked last minute without doing any research nor looking at pictures. Also the name, One & Only Desaru, is somewhat non-descript, it doesn't evoke much... This is a 5-star resort, an oasis secluded from the world, large luxurious villas, private beaches and all -- and also, I guess, from paparazzis! That kind of a place. Top, top, top. Will return for sure.
Stayed 2 nights in Jun 2024

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Jun 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredibly private and relaxing time at One & Only Desaru Coast. Cannot recommend this resort enough. Will certainly be back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. So peaceful and relaxing and food was on point every meal!
Stayed 4 nights in Oct 2023

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unique and private with access to beach at a stone’s throw away. While not fully on board option, the dining and experiences are well worth the value.
Stayed 2 nights in Sep 2023

8/10 Good

chiaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的にとても良かったです。とても静かで、大人のリゾートホテルな感じでした。スタッフの方々も私達の姿を見ると声をかけて下さり、そう言う点もとても良かったです。ただ、一つ残念なことがありました。それは、朝のビュッフェにて、野菜（サラダ類）が全くなかったことです。これさえあれば満点だったと思います。
Stayed 3 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ein Ort zum Geniessen

Top Hotel an sehr schöner Location. Grosser Sandstrand aber steinig in Küstennähe. Die Zimmer mit kleinem privaten Pool sind super. Morgenessen mit grosser Auswahl und top Qualität. Abendessen mit limitierter Auswahl und auf der teureren Seite. Aber der Küchenchef ist offen für individuelle Wünsche. Wer Privacy geniessen will ist hier am richtigen Ort. Zusätzlich gibt es zwei schöne Golfplätze in der Nähe.
Stayed 7 nights in Feb 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great property - great people

Amazing property with some fantastic people and overall very good service. The engaged and present management team does a great job helping people grow, where necessary. Both restaurants are good, delivering on service, food and ambience. Personally I would like to see Hoshi deliver “a bit more”, move from good to outstanding, also to match the price tag. Looking forward to seeing the development over time.
Stayed 2 nights in Sep 2022

10/10 Excellent

Zhuoxin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. The resort is very kid friendly and our kids had a very enjoyable time. :)
Stayed 3 nights in Jun 2022

10/10 Excellent

Woan Huei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a memorable 3D2N stay with my family in One&Only. The room is well equipped with everything you would need for a perfect staycation; a spacious bathroom, bath bomb for a relaxing soaking, tea in a variety choices and Nespresso coffee machine. Balcony with a long couch is a plus for family chilling session. A short walking to the private beach where you could enjoy the sunrise. The Resort Manager, Mr Rahman is attentive and graceful in accepting feedback. Definitely will come back for another stay.
Stayed 2 nights in Apr 2022

8/10 Good

Jenle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good for leisure escape that love to stay at resort to enjoy the hotel facilities
Stayed 2 nights in Feb 2022

8/10 Good

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a great stay and experience.

The resort is nice but the food at the hotel is overpriced for example a plate of chicken rice will cost you about RM115. Overall the experience is nice and the staff were very friendly and helpful. In addition, the sports club facilities ie tennis and other varieties of sports are excellent. But during this monsoon period ie in December, there’s nothing much you can do at the beach. So try to avoid this period if you can.
Stayed 3 nights in Dec 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overpriced for what it is. The grounds is fine but
Stayed 2 nights in Nov 2021

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
This happens to be the 4th One&Only resort that I’ve stayed at; therefore there are certain expectations are required to be met. This is an excellent 5 Star Resort without any doubt but hasn’t quite succeeded in living up to the One&Only brand, unfortunately. Parking my vehicle was not an issue but lugging my baggage up a flight of stairs from the carpark to the lobby without any help was not very pleasant. I was only brought to my villa for check-in after I waiting in the lobby from 3.15pm to 4.15pm. Even then, I had to make a fuss before one of the staff attended to me. I was flabbergasted that coffee and tea was served without a sugar bowl or a milk jug during breakfast. I had to remind a member of the staff and by the time the milk and sugar arrived, I was about to finish my breakfast. Great attention to detail when it comes to amenities and presentation and I wouldn’t expect any less from The One&Only must say that all the staff are very well mannered, polite and helpful
Stayed 1 night in Nov 2021

8/10 Good

Seiichiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service. Staffs are well educated. Only one problem is foods are too much expensive. We have to judge the price including the servicing by staff, but I think it is still too expensive.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Rooms, Amenities were excellent. However staff attentiveness and service were below par. Buggy service and butler service was really disappointing. Wanted to organize a private dinner with family and friends, however the staff was not accommodative at all. Overall good property and amnesties, staff need to be retrained.
Stayed 3 nights in Jan 2021