Balnain Hotels

"Clean, modern, tastefully decorated, friendly and helpful staff, conveniently located near the train station."

"Good central location"

"Breakfast menu was great, nice spot to eat by the river. The room and areas were all clean, good spaces and quiet. Staff were amazingly friendly and helpful. "

"Not only is the property perfectly located next to the River Ness and Ness Walk into Inverness but the staff are over the top amazing from the moment you walk until you depart. Mark the concierge was incredible upon arrival. The bar staff were extremely knowledgeable about wines and whisky. We had a perfect stay. "

"We will be contacting the hotel directly. Starting with the positives, the location is excellent - step out the door and you are directly in the city centre. I simply cannot comment on the staff - we only met them at check-in. They were not particularly friendly, very much “do it yourself” type of attitude. They weren’t rude by any stretch, but there wasn’t a sense of willingness to help. The building is very old and outdated, which could add to the charm but when you have bobbling carpets, sloping floors and peeling/ stained photographs, you see that no effort has been made to tap into this. Now we come to the cleanliness of the property. Worst I’ve ever seen. I’m only glad that we didn’t bring our children here as my daughter has a dust allergy. From the fire place in the foyer to the desk in the room, to the ridges in the bathroom - there was thick dust! It was disgusting. Some of the towels had stains which is unnecessary! On the first night, someone had clearly been eating a Sandwick in the foyer and had left crumbs on the desk. Those remained there until we checked out at 11pm on two days later. There was a general lack of attention to detail of the most basic forms across the board. When we checked out, there was no member of staff to be seen. The bed was comfy enough and the bedding clean, but that’s where it ended. I can safely say that we will not be staying in this property again but hope management take the feedback on board for future guests."

"You couldn’t ask for a better staff. The room and location of the hotel is prefect for a pub walk. And to see the sites too. "

"A fantastic hotel in a great location for visiting Inverness, riverside and scenic, lovely breakfast and friendly staff, super clean and a great feel."

"Amazing stay and great breakfast!"

"Well appointed quiet rooms. Bar/Lounge areas very comfortable. Great location for all city centre and riverside activities"