Alto Sermenza Hotels

"I made a reservation and paid extra to get a hotel with a Mountain View and balcony at the Matterhorn Inn, and the night before, I was told without warning that they were moving me to their sister property called Hotel Porta Cervino. Our room was downgraded to a room that overlooked the kitchen and dump dumpsters, there was no balcony, and the room was stuffy. Because we were over the kitchen doorway, the cook and other staff from the restaurant, Wood smoke cigarettes, and their smoke would blow into our room if we had the window open. So unfortunately, we had to keep the window closed and deal with the hot, stuffy room. When I asked about the balcony in Mountain View room, they told me that hotel Porta Cervino was a higher rated hotel than the hotel Manor horn in, so they were upgrading me, even though they gave me a basic room. When we arrived at the hotel, we couldn’t check in, and the restaurant in the hotel was closed until dinner. Our whole day was disappointing, and I would definitely not recommend this hotel nor the hotel Manor Inn, because you would never know what you were going to receive for your money. if you don’t care about your room, and you’re just there to ski, this would be an ideal hotel to stay in, even though I thought it was really pricey for what you were getting."

"Loved my stay here "

"One thing that was really nice about the rooms is that the water closet and shower/bathroom were separate rooms, each with a sink. "

"Amazing location. Just 5 min walking from the train station. Restaurant, food was really good! "

"Friendly staff, well located to Matterhorn Paradise Express "

"Wonderful hotel. Really comfortable rooms, top notch breakfast and afternoon tea."

"Was okay"

"Impressive views of the Matterhorn. Large patio with plenty of light. Excellent breakfast. Good location. "

"A very good hybrid of hotel and hostel. And location just across the road from the train station was perfect when travelling by train with luggage. My single room was simple and basic, with shared bathrooms/toilets, but was clean and comfortable. I had some concerns initially but sharing facilites wasnt problematic. A small balcony with a view (sometimes!) of the majestic Matterhorn was great! "