All Cannings Hotels

"Great stay as always here"

"The internet/Wi-Fi kept cutting off intermittently and I was constantly having to sign back in to it, which was really annoying. On my last day it took me 7 attempts to sign in to it, which is ridiculous. Breakfast was good especially having fresh milk with tea - so hate long life milk. The staff were really friendly and extremely helpful - can't praise them enough. We did have a fire alarm go off at 3.40 am one morning, which turned out to be a false alarm. None of the staff said anything to anyone in the morning, which I found very bad, as an explanation of being woken at 3.40 am by an alarm which sounded similar to an American tornado warning was not fun!"

"Good room. Excellent value."

"Poor customer service, so difficult to get hold of reception, needed to make a change to my booking, was unable to get through and ended up loosing my money due to hotel not answering the phone. Really poor"

"Arrived to be greeted by a group standing in the front entrance smoking weed. No one from the hotel asked them to simple move a few meters so all areivedcdidnt have to walk through it. Was woken up by dealing going on at 02:15am outside my door. There meals overall are not cheap, but the cheapest option at my point of stay was roughly £12 - but they then charge you £7 to bring it 1 floor which isn’t really 4* service. £6 to park your car a day and no guarantee of a space. The staff were always polite - but that only masks the reality here on somewhere more 2* with 4* prices "

"helpful staff as always. the hotel had a lovely open feeling to it."

"We had such a lovely weekend at the Old Bell Hotel. The staff is so warm and friendly which definitely made our stay. The property itself is very uniquely decorated and had so much character and charm. The staff accommodated our every need and our room (we booked a junior master) was spacious, beautifully decorated and so comfortable. I would recommend this hotel to anyone! The breakfast was also delicious! "

"Definately NOT a 5 star hotel. Rooms in massive need of updating, and the spa also. The Spa when we went was very messy, paper cups and peoples slippers/robes on floor scattered about. Looks like in need to some TLC. Visited Bath many a time and far nicer places to stay in my opinion, especially for the price. Building is beautiful, breakfast was as expected, check in fine, staff lovely, location ok 10 min walk into centre - just desperately needs some updating. "

"The attention to detail surrounding guest experience stood out to me. The furnishings, food, spa and staff were all top notch. Would highly recommend. The only thing is that the timings for things can be restrictive if you want to get the most out of your stay."